Junior IT Support Specialist

SmartRecruiters, Inc.

Huntsville, Northern (AL, KY)

Hybrid

USD 80,000 - 92,000

Full time

5 days ago

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Benefits offered by this job

401k match

Paid time off

Health membership reimbursement

Professional development

Job summary

MAXISIQ is seeking a Junior IT Support Specialist to provide excellent customer service and ensure reliable operation of IT systems at Quantico, VA, and Huntsville, AL.

You will troubleshoot, install, configure workstations, monitor networks, enforce basic security, and collaborate with vendors. A Top-Secret clearance with CI poly is required for this full-time role.

Qualifications

Basic understanding of Windows/Mac/Linux environments.
Knowledge of networks and hardware components.
Strong customer service mindset for non-technical staff.

Responsibilities

Resolve end-user support tickets and troubleshoot hardware/software issues.
Install, configure, and update workstations and peripherals.
Monitor LANs, Wi‑Fi, routers, and switches to maximize uptime.
Enforce basic cybersecurity measures and run data backups.
Track IT inventory and coordinate with external vendors.

Skills

Windows

Mac OS

Linux

Networking

Customer service

Education

Associate's degree

Job description

Job - Category (Career Site): IT & Information Security
Compensation: USD 80,000 - USD 92,000 - yearly

Company Description

Since 2006, MAXISIQ has advanced the state of Cyber RDT&E by bringing together industry expertise in software, hardware, communications and security, and leveraging decades of operational experience to deliver exceptional value to communities and the critical missions they support. JoinMAXISIQ, develop smarter solutions, technologies, services, and actionable capabilities for our clients- right when they need it most.

Job Description

MAXISIQ has an opening for Junior IT Support Specialists who will be responsible for providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Systems Specialist to work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Now interviewing for this full-time opportunity located in Quantico, VA and Huntsville AL.

Core Responsibilities

Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.

Key Requirements

Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components.
Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels.

Qualifications

Qualifications

Must have an active or currentTop-Secret clearance. Will be required to undergo a CI poly.
Associate's degree in computer science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
2 years of related experience

Additional Information

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