Junior IT Support & Enterprise Architect (Navy Submarine)

Serco; Chantilly (VA); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Serco is seeking a Junior IT Support/Enterprise Architect to support the U.S. Navy’s Team Submarine Program Offices at the Washington Navy Yard in DC. The role covers front-line IT support, ticketing, app support, and SharePoint development across multiple Navy systems.

The candidate must hold an active DoW Secret clearance and have a bachelor’s degree in engineering, computer science, MIS, or related fields with at least one year of IT/Help Desk experience.

Competenze

• Active DoW Secret security clearance is required.
• Bachelor’s degree in engineering, computer science, MIS, or related field.
• 1 year of IT Support experience (including internships, undergrad work, or graduate assistantships).
• 1 year of help desk or customer service experience.
• Strong written and verbal communication across levels of IT operations.

Mansioni

• Provide front-line IT support to program users at the Washington Navy Yard and remote locations.
• Process Helm/Service Now tickets, Facilities tickets, visit requests, seating requests, and SIPR Tokens.
• Support Apps and requests from various program business units.
• Coordinate communications across the program and manage media information visibility.
• Support Navy systems (Flank Speed, uNNPI/NIPR, uNMCI, SIPR/Mercury, CITIS, CDMS, NVD, TSM) and assist with SharePoint platform development.

Conoscenze

DoW Secret clearance

IT Support

Customer service

Oral & written communication

Microsoft Office Suite

Formazione

Bachelor's degree in engineering / computer science / MIS or related

Strumenti

Jira/Confluence

SharePoint

Power Platform

Microsoft Office Suite

Descrizione del lavoro

Serco is seeking a Junior IT Support/Enterprise Architect to support the U.S. Navy’s Team Submarine Program Offices at the Washington Navy Yard in DC. The role covers front-line IT support, ticketing, app support, and SharePoint development across multiple Navy systems.

The candidate must hold an active DoW Secret clearance and have a bachelor’s degree in engineering, computer science, MIS, or related fields with at least one year of IT/Help Desk experience.