Junior IT Support Analyst

Fasanara Capital; New York (NY); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Performance‑related Bonus Scheme

Private Medical & Dental Insurance (B+

Life Insurance

Pension

Wellbeing Budget

Cycle to Work Scheme

Team socials

Job summary

Fasanara Capital is seeking an IT Support Analyst to join a small IT team and support offices in London, New York, Abu Dhabi and Italy. The role focuses on device builds, provisioning, and desk‑side support with opportunities to grow into security and infrastructure work.

The ideal candidate has around 1 year of IT support experience, strong Windows laptop setup skills, and familiarity with Microsoft 365. This is an office‑based role with occasional moves and installations.

Qualifications

• Some IT support experience in a desk‑side or service desk role.
• Familiarity with Windows laptops and Microsoft 365 apps.
• Comfort communicating clearly and taking direction from seniors.

Responsibilities

• Provide first‑line IT support via helpdesk, email, phone, and in person.
• Troubleshoot hardware, software, connectivity, and M365 issues.
• Support hybrid/international users and document resolutions.
• Assist with device provisioning, onboarding/offboarding, and asset tracking.

Skills

Windows laptops setup

Microsoft 365

Troubleshooting

Clear communicator

Education

Degree in IT/CS

Tools

Microsoft Intune

Apple Business Manager

Office 365

Job description

Founded in 2011, Fasanara is a global asset manager and technology platform managing c. USD 5.7 billion AUM (as of December 31, 2025) in Fintech strategies on behalf of pension funds and insurance companies in Europe and North America. With c.130 employees globally, we are a pioneer investor in Fintech Lending and Digital Asset investing.

Fasanara manages the largest and longest-standing Fintech Lending fund in Europe and invests in early-stage Fintech companies via its venture capital vehicles, using its central role in the Fintech ecosystem to identify and back revolutionary new businesses.

Our Culture

We are strong believers in meritocracy, and we seek to reward people based on impact, judgement, and excellence in execution. We keep bureaucracy to a minimum, so decisions are made quickly and people have real ownership. Our environment is collaborative, inclusive, entrepreneurial, and built on trust. We set ambitious goals, work hard in a focused and sustainable way, and place a strong emphasis on teamwork, integrity, and quality in everything we do. We know we are only as good as our people, so we are deliberately building the firm around exceptional talent and diverse perspectives, and we support our leaders to grow, influence, and shape the future of the business.

The Role

We’re looking for an IT Support Analyst to join our small IT team in London, supporting colleagues across our offices in London, Abu Dhabi, New York, and Italy. This is a hands‑on, entry-level role focused on device builds, provisioning, and desk‑side support. You’ll spend your time setting up laptops and trading workstations, configuring iPhones, fixing everyday issues like OneDrive syncing, managing desk moves, and helping onboard and offboard staff. You’ll also help track and retire IT assets as they reach end of life. This role is deliberately hands‑on and will grow with you. You’ll start with device builds, provisioning, and desk‑side support, and take on more responsibility – including exposure to infrastructure and security work – as you develop. Full training and mentoring is provided by senior members of the team. Please note that this is a fully office‑based role and will occasionally involve moving and installing IT equipment around the office.

Responsibilities

End User Support

• Provide first‑line IT support via the helpdesk portal, email, telephone, and in person.
• Troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
• Deliver remote support for hybrid and international users.
• Document resolutions and contribute to the IT knowledge base.
• Maintain high service levels and communicate effectively with users across all levels of the business.

User & Device Management

• Own the end‑to‑end new starter and leaver process, ensuring timely provisioning and deprovisioning of equipment and accounts.
• Configure, deploy, and maintain Windows laptops and multi‑screen trading workstations.
• Deploy, manage, and support Apple Business Manager devices.
• Manage users and endpoints through Microsoft Intune and Microsoft 365.
• Perform office IT moves and workstation deployments.

Infrastructure & Workplace Technology

• Support and maintain meeting room audio‑visual and conferencing equipment.
• Assist with device lifecycle management and asset tracking.
• Maintain endpoint compliance and security standards across the organisation.
• Support IT operational improvements and process documentation.

Security & Compliance

• Adhere to and promote IT security policies within a regulated financial services environment.
• Ensure devices remain compliant with organisational security standards.
• Support audit activities and maintain accurate IT documentation.
• Contribute to maintaining operational resilience and business continuity.

Essential

• Some experience in an IT support, service desk, or desktop support role (around a year, or a strong placement/internship).
• Comfortable setting up and troubleshooting Windows laptops.
• Some familiarity with Microsoft 365 (Outlook, OneDrive, Teams).
• A clear communicator, comfortable asking questions and taking direction.
• Organised and reliable, happy with hands‑on physical work (builds, moves, kit).
• Keen to learn and build a long‑term career in IT.

Desirable

• Any exposure to Microsoft Intune, Apple Business Manager, or other device management tools.
• Interest in financial services or another regulated environment.
• A degree in IT, Computer Science, or a related discipline.
• Working towards, or interested in, Microsoft or other vendor certifications.

Why Join Us

You’ll work in a small, high‑performing IT team, with direct exposure to how IT is run in a regulated financial services environment. As you grow into the role, you’ll get the chance to contribute to infrastructure projects and take on more responsibility – a genuine path to build a long‑term career in enterprise IT.

Our benefits include

• Performance‑related Bonus Scheme
• Private Medical & Dental Insurance through Bupa (including children’s cover)
• Life Insurance, Income Protection & Critical Illness Cover
• Employee Assistance Programme (EAP)
• Salary sacrifice pension with Hargreaves Lansdown (currently matched up to 10%)
• Enhanced Maternity & Paternity Leave
• Emergency Parental Leave, Emergency Childcare & Nursery Benefit
• Cycle to Work Scheme
• Charity Giving through CAF
• Annual Wellbeing Budget
• Team socials, annual Summer & Christmas parties, and other events throughout the year