Junior IT Specialist Los Angeles, CA

The Refinery Creative; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

The Refinery Creative, a leading entertainment advertising agency, seeks a technical support specialist to resolve user issues and manage hardware/software setups. Candidates should excel in a collaborative, creative environment, with strong Mac skills and customer service focus. Join a supportive team that values inclusion and offers a fully remote culture with occasional onsite work in Burbank, CA.

Benefits

401K

Medical

Life Insurance

Paid Time Off for New Parents

Ongoing Education Support

Flexible Spending Account (FSA)

Employee Referral Program

Wellness Program

Access to Coworking Space

Employee-Led Resource Groups

Qualifications

• Experience in a Mac-heavy environment preferred.
• Excellent interpersonal skills necessary.
• Intermediate proficiency in Office suite and GSuite.

Responsibilities

• Serve as first point of contact for technical issues.
• Troubleshoot and report on user technology issues.
• Set up new employee computers and handle maintenance.

Skills

Customer service

Technical troubleshooting

Organization

Time management

Education

Apple hardware technician training

Tools

Zendesk

Mac OS

Adobe Application suite

Job description

The Refinery is an award-winning entertainment advertising agency based out of Los Angeles, CA. We work with all of the major studios producing social, digital, and print creative campaigns for theatrical, television & streamer clients.

We are looking for candidates who embody our core values – Refiners are talented, kind, client-focused, ego-free, and passionate. We work virtually but have maintained a culture where caring for each other remains a top priority. We still come together to celebrate – from fun team events to birthdays to our favorite holiday: Halloween! We work hard to make sure everyone feels like part of the team.

Enough about us, here’s what we’re looking for:

Responsibilities

• You will serve as the first point of contact for employee/user technical issues, determine and take appropriate steps for resolution
• Troubleshoot, track, and report on user hardware, software, or other technology issues using the ticket system Zendesk
• Identify repeat issues with software or hardware, and research and recommend solutions for long-term resolution
• Set up new employee computers with appropriate applications and peripherals for delivery
• Handle regular maintenance activities such as software updates and monitor calibration
• Handle system backups, ensuring accurate and timely ability to retrieve data, as required

Requirements

• Experience at the Genius Bar or as an Apple-trained hardware technician is preferred, but not required
• Proven experience supporting users in a Mac-heavy environment with a thoughtful, solutions-focused approach
• Excellent organization, time management, and prioritization skills
• A solid understanding of network systems and the ability to respond effectively to outages or disruptions
• Strong customer service and interpersonal skills, particularly within a creative workforce
• Intermediate proficiency in Mac hardware, beginner with PC
• Intermediate/advanced proficiency in Office suite/Outlook, GSuite, and beginning/intermediate level with Adobe Application suite
• Experience with Okta is a plus

Salary Range

$25-$30/hr
The rate offered will depend on qualifications, years of relevant experience, and skillset. If your requirements fall outside the stated pay range, we still encourage you to apply.

Official working hours are 9:30 am–6:30 pm PST. However, hours can fluctuate depending on client requests, and may be staggered based on after-hours needs.

• Fully-Remote Agency*
• 401K
• Vision
• Medical
• Life Insurance and AD&D Coverage
• Paid Time Off for New Parents
• Assistance with Ongoing Education and Professional Development
• Employee Referral Incentive Program
• Wellness Program with Lifestyle Reimbursement Options
• Flexible Spending Account (FSA) for Healthcare Expenses
• Dependent Care Flexible Spending Account (DCFSA)
• Access to Coworking Space Memberships
• Participation in Employee-Led Resource Groups
• Paid Vacation and Sick Leave

*Please note that while the majority of our staff is remote, this position will require some onsite work in Burbank, CA.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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U.S. Standard Demographic Questions

The Refinery is evolving and taking steps to ensure an inclusive workplace, starting with our commitment to looking at our business through an equitable lens. We know a balanced workforce brings broader perspectives, strengthens our values and culture, and produces the work we love to see in the world.

To help with this effort, we invite you to complete this optional questionnaire. By providing this information, we can better evaluate our candidate submission process; your answers are confidential and strictly voluntary. Not answering any/all questions will have no adverse impact on your candidacy. This information is solely for evaluating our diversity, equity, and inclusion efforts and is 100% anonymous.

Please note: we recognize that some options may not fully represent how you identify. We are working diligently alongside Greenhouse to provide a broader spectrum of choices. However, we cannot modify some options at this time.

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