Associate IS Service Desk Analyst

LifeBridge Health; Owings Mills (MD); On-site; USD 29,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness programs

Mental health support

403(b) retirement plan

Employer match

Pension

Life and disability insurance

Tuition reimbursement

Paid time off

On-site parking

Fitness discounts

Job summary

Sinai Hospital in Maryland seeks an entry-level IT support specialist to assist LifeBridge Health's end-user community with hardware, software, and network problems. You will troubleshoot issues, answer questions, and support daily IT needs in a healthcare setting.

The role emphasizes customer service, problem solving, and the ability to work across teams to maintain reliable technology for clinicians and staff.

Qualifications

• 1-3 years of IT experience in a support role.
• Preferred: Associate's Degree in IT or related field.
• CompTIA A+ certification preferred.

Responsibilities

• Provide first level technical support to LifeBridge Health end-user community.
• Troubleshoot hardware, software, and network issues for users.
• Answer questions and assist users with IT systems and tools.

Skills

First level IT support

End-user support

Hardware troubleshooting

Software troubleshooting

Education

Associate's Degree

Job description

Summary

Responsible for providing first level technical support to LifeBridge Health's end-user community on hardware, software, and network related problems, questions and use.

Experience

Required:
1-3 years
Experience Note:
0-2 years overall progressive hands on experience in information technology

Education

Preferred:
Associate's Degree

Licensures & Certifications

Preferred:
CompTIA A+

Pay Range: $21.00 to $33.17 Based On Experience

Benefits

Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support

403(b) retirement plan with employer match, pension, and life and disability insurance

Tuition reimbursement toward advanced degrees and specialty certifications

Generous paid time off, fitness discounts, and free on-site parking

About Sinai Hospital

Sinai Hospital of Baltimore is a nationally recognized academic medical center, a designated Level II Trauma Center, and the largest community hospital in Maryland. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Sinai delivers advanced care with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.