Junior IT Infrastructure Engineer

Vizient; Chicago (IL); On-site; USD 60,000 - 101,000; Full time

Job summary

Vizient is seeking a Service Desk professional to provide internal support by diagnosing and resolving escalated incidents and requests. You will document resolutions, collaborate with resolver teams, and help improve knowledge content while maintaining high customer service standards.

The role requires 2+ years in IT support, experience with Windows and Microsoft 365, and a strong ability to communicate technically to non-technical users.

Qualifications

• Relevant degree, technical certification, or equivalent work experience preferred.
• 2+ years IT support or service desk experience.
• Tier 3 level troubleshooting experience preferred.
• Experience with an enterprise application environment.
• Knowledge of Windows, Microsoft 365, endpoint devices, remote support tools, and common enterprise apps.
• Understanding of user access management, MFA, passwords, and permissions troubleshooting.
• Strong communication skills; able to explain technical information to non-technical users.

Responsibilities

• Provide support for escalated incidents and service requests from the Service Desk.
• Troubleshoot hardware, software, network, and application issues per documented procedures.
• Document troubleshooting steps, communications, resolutions in the ticketing system.
• Manage tickets to meet SLAs with proper prioritization and escalation.
• Assist with onboarding, device setup, software installation, and basic endpoint configuration.
• Collaborate with IT teams to resolve issues and improve support procedures.

Skills

IT support

Troubleshooting

Communication

Collaboration

Education

Relevant degree/technical certification

Tools

Windows OS

Microsoft 365

Ticketing systems

Remote support tools

Job description

Vizient is seeking a Service Desk professional to provide internal support by diagnosing and resolving escalated incidents and requests. You will document resolutions, collaborate with resolver teams, and help improve knowledge content while maintaining high customer service standards.

The role requires 2+ years in IT support, experience with Windows and Microsoft 365, and a strong ability to communicate technically to non-technical users.