Junior IT Helpdesk & Support Specialist

Nemacolin Woodlands Resort; Wharton Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Education assistance

Dining and retail discounts

Uniform services

Job summary

Nemacolin Woodlands Resort in Pennsylvania is seeking an IT Service Desk Analyst I to provide responsive technical support to associates across the resort. You will handle hardware, software, networking, and end-user issues with a focus on timely resolution and professional service.

The role demands strong communication, problem-solving, and documentation skills; candidates should be able to manage multiple requests in a fast-paced hospitality environment, including evenings, weekends, and

Qualifications

• High school graduate; associate degree preferred.
• Minimum 1 year of LAN/WAN experience.
• Good communication, documentation, and teamwork skills.

Responsibilities

• Provide first-level IT support for hardware, software, networking, and end-user issues.
• Install, configure, and troubleshoot PCs and office applications.
• Maintain records of Help Desk activities and reports.
• Prioritize multiple requests in a fast-paced hospitality environment.

Skills

LAN/WAN technologies

Communication skills

Documentation skills

Team collaboration

Phone skills

Education

High school diploma or equivalent

Associate’s Degree in IT or related field

Tools

VMware

Job description

Nemacolin Woodlands Resort in Pennsylvania is seeking an IT Service Desk Analyst I to provide responsive technical support to associates across the resort. You will handle hardware, software, networking, and end-user issues with a focus on timely resolution and professional service.

The role demands strong communication, problem-solving, and documentation skills; candidates should be able to manage multiple requests in a fast-paced hospitality environment, including evenings, weekends, and