Junior IT Help Desk

Total Warehouse; Anaheim (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Total Warehouse in Anaheim, CA is seeking a Junior IT Help Desk to provide day-to-day technical support to employees and help maintain IT equipment, accounts, software, and basic network infrastructure.

This entry-level role focuses on user support, onboarding/offboarding, and basic Microsoft 365 administration, with opportunities to grow IT skills.

Ideal candidates have 1–2 years of IT/help desk experience or training, good communication, and a desire to learn.

Qualifications

• 1-2 years of IT/help desk experience or equivalent technical training.
• Basic knowledge of Windows 11.
• Familiarity with Microsoft 365.
• Basic understanding of networking, TCP/IP, Wi‑Fi, and VPN.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide Level 1 technical support to employees.
• Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
• Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
• Assist users with password resets, MFA, login, and access issues.
• Troubleshoot basic network, Wi‑Fi, VPN, and connectivity issues.
• Respond to and document IT support requests.
• Escalate advanced issues when necessary.
• Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Skills

Customer service

Communication

Troubleshooting

Windows 11

Microsoft 365

Networking basics

VPN

Tools

Microsoft 365

Outlook

Teams

SharePoint

OneDrive

Job description

Description

The Junior IT Help Desk position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This is an entry-level position designed for someone who is technically capable, service-oriented, and interested in developing their IT skills.

Requirements

Key Responsibilities

• Provide Level 1 technical support to employees.
• Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
• Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
• Assist users with password resets, MFA, login, and access issues.
• Troubleshoot basic network, Wi‑Fi, VPN, and connectivity issues.
• Respond to and document IT support requests.
• Escalate advanced issues when necessary.
• Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Computer & Employee Support

• Set up laptops and workstations for new employees.
• Configure computers with required applications and company settings.
• Maintain inventory of laptops, monitors, phones, printers, and other IT equipment.
• Prepare, issue, recover, and redeploy equipment.
• Assist with equipment replacement and lifecycle management.
• Maintain accurate asset records.

Employee Onboarding & Offboarding

• Prepare IT equipment for new hires.
• Assist with creation and configuration of user accounts.
• Configure email, Teams, OneDrive, printers, and required applications.
• Remove or disable access during employee offboarding.
• Recover company‑issued IT equipment.

Microsoft 365 Administration Support

• Assist with Microsoft 365 user administration.
• Manage basic user, group, mailbox, and license requests.
• Assist with Microsoft Teams and SharePoint permissions.
• Support OneDrive synchronization and file‑access issues.
• Assist with MFA and security‑related user issues.

Education and Experience

• 1-2 years of IT/help desk experience or equivalent technical training.
• Basic knowledge of Windows 11.
• Familiarity with Microsoft 365.
• Basic understanding of networking, TCP/IP, Wi‑Fi, and VPN.
• Experience troubleshooting computers and peripherals.
• Strong communication and customer‑service skills.
• Ability to learn new systems quickly.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be in good physical condition and have good motor skills.
• Must be able to lift up to 50 pounds at times.
• Ability to function in work environment with moderate noise level from several sources creating constant activity.

Additional Notes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.