Junior Investigator, Utilities & Complaints Analysis

Civicworks

Little Rock (AR)

On-site

USD 32,000 - 52,000

Full time

4 days ago

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Job summary

Civicworks is seeking an Investigator I to support investigations at the Arkansas Public Service Commission in Little Rock. The role involves collecting and analyzing information about utility complaints and service issues, gathering evidence, and conducting interviews under supervision.

The position requires strong data interpretation, clear written and verbal communication, and a commitment to confidentiality. On-the-job learning and adherence to ethical standards are essential for success.

Qualifications

Must have a high school diploma or GED.
Ability to objectively gather, analyze, and interpret data from various sources.
Strong written and verbal communication skills.
Comfortable using basic investigative tools and software.
Ability to work effectively under supervision and willingness to learn on the job.
Commitment to maintaining confidentiality and upholding ethical standards.

Responsibilities

Gather and analyze information related to utility complaints and service issues.
Collect and catalog physical and digital evidence.
Conduct interviews and document findings.
Prepare preliminary reports while maintaining confidentiality and integrity of information.