Investigator I

Civicworks; Little Rock (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Civicworks is seeking an Investigator I to support investigations at the Arkansas Public Service Commission in Little Rock. The role involves collecting and analyzing information about utility complaints and service issues, gathering evidence, and conducting interviews under supervision.

The position requires strong data interpretation, clear written and verbal communication, and a commitment to confidentiality. On-the-job learning and adherence to ethical standards are essential for success.

Qualifications

• Must have a high school diploma or GED.
• Ability to objectively gather, analyze, and interpret data from various sources.
• Strong written and verbal communication skills.
• Comfortable using basic investigative tools and software.
• Ability to work effectively under supervision and willingness to learn on the job.
• Commitment to maintaining confidentiality and upholding ethical standards.

Responsibilities

• Gather and analyze information related to utility complaints and service issues.
• Collect and catalog physical and digital evidence.
• Conduct interviews and document findings.
• Prepare preliminary reports while maintaining confidentiality and integrity of information.

Skills

Data analysis

Interviews

Written communication

Investigative tools

Supervised learning

Confidentiality

Education

High School Diploma or GED

Tools

Basic investigative tools and software

Job description

The Investigator I supports the investigation process at the Arkansas Public Service Commission by gathering and analyzing information related to utility complaints and service issues. Working under senior investigators, this junior role involves collecting and cataloging physical and digital evidence, conducting interviews, documenting findings, and preparing preliminary reports while maintaining confidentiality and integrity of sensitive information.

Key qualifications:

• High School Diploma or GED
• Ability to objectively gather, analyze, and interpret data from various sources
• Strong written and verbal communication skills
• Comfortable using basic investigative tools and software
• Ability to work effectively under supervision and willingness to learn on the job
• Commitment to maintaining confidentiality and upholding ethical standards