ADMINISTRATIVE SPECIALIST II (Lead Investigator II)

DGS Office of External Affairs; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

The Maryland Public Service Commission seeks an Administrative Specialist II (Lead Investigator II) to conduct investigations of utility customer complaints and draft initial written decisions on regulatory compliance matters.

The role sits within the Consumer Affairs Division's Compliance Enforcement or Dispute Resolution units in downtown Baltimore and involves analyzing complaints against regulated gas, electric, telephone, water, and sewage companies.

Qualifications

• One year of administrative staff, clerical, or secretarial work experience.
• High school diploma or equivalency certificate.
• Report writing and legal/regulatory analysis experience.
• Proficiency with Microsoft Office Suite.
• Experience with Salesforce or case management software.
• Background in energy sector, public utilities, or consumer protection.

Responsibilities

• Conduct investigations of utility customer complaints.
• Draft initial written decisions on regulatory compliance matters.
• Work within the Consumer Affairs Division's Compliance Enforcement or Dispute Resolution units in downtown Baltimore.

Skills

Administrative experience

Regulatory analysis

Report writing

Microsoft Office

Energy sector knowledge

Education

High school diploma or equivalent

Tools

Salesforce

Case management software

Job description

The Maryland Public Service Commission seeks an Administrative Specialist II (Lead Investigator II) to conduct investigations of utility customer complaints and draft initial written decisions on regulatory compliance matters. The role sits within the Consumer Affairs Division's Compliance Enforcement or Dispute Resolution units in downtown Baltimore and involves analyzing complaints against regulated gas, electric, telephone, water, and sewage companies.

Key qualifications:

• One year of administrative staff, clerical, or secretarial work experience
• High school diploma or equivalency certificate
• Report writing and legal/regulatory analysis experience
• Proficiency with Microsoft Office Suite
• Experience with Salesforce or case management software
• Background in energy sector, public utilities, or consumer protection