Lead Investigator & Administrative Specialist

State of Maryland; Maryland; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Veterans welcome

Disability access

Equal opportunity employer

Job summary

The Maryland Public Service Commission seeks an Administrative Specialist II to support the Compliance & Enforcement or Dispute Resolution units within the Consumer Affairs Division. The role focuses on evidentiary analysis of complaints, drafting initial written decisions, and applying applicable laws and tariffs.

Based in downtown Baltimore, the position emphasizes investigation, data-driven case management, clear communication with citizens and regulated utilities, and maintaining

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Responsibilities

• Investigate complaints with Intake Specialists, relate facts to compliance requirements, cite laws, regulations, and tariffs.
• Draft first-level adjudications of regulatory violations based on investigation results.
• Communicate effectively with citizens, regulated companies, and coworkers in writing and verbally.

Skills

Administrative investigation

Report writing

Legal analysis

Effective communication

Education

High school diploma

Tools

Microsoft Office

Salesforce

Job description

The Maryland Public Service Commission seeks an Administrative Specialist II to support the Compliance & Enforcement or Dispute Resolution units within the Consumer Affairs Division. The role focuses on evidentiary analysis of complaints, drafting initial written decisions, and applying applicable laws and tariffs.

Based in downtown Baltimore, the position emphasizes investigation, data-driven case management, clear communication with citizens and regulated utilities, and maintaining