Junior Help Desk Technician - All shifts available - Active Top Secret required

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Help Desk Technician, providing world-class IT support to prestigious federal clients. This role is crucial in delivering exceptional customer service and technical support, ensuring that technology transforms challenges into opportunities. You will thrive in a fast-paced environment, where your professionalism and initiative will shine. With extensive training and career advancement options, this position not only offers a chance to solve complex problems but also to grow within a dynamic team. If you're passionate about technology and customer service, this opportunity is perfect for you!

Benefits

Medical plan options

Dental plan options

Vision plan

401(k) plan with company match

Paid time off

Flexible work weeks

Qualifications

• 3+ years of related experience in IT support.
• Associates' Degree in IT related discipline required.

Responsibilities

• Provide high-level technical support and service to customers.
• Troubleshoot and resolve issues with desktops, notebooks, and peripherals.
• Document and track customer incidents via ticketing system.

Skills

Customer Service

Information Technology (IT) Support

Problem Resolution

Technical Support

Networking

Application Support

Communication Skills

Education

Associates' Degree in IT related discipline

Tools

Microsoft Office 365

Active Directory

Ticketing Management System

Microsoft Windows

MacOS

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Customer Service, Information Technology (IT) Support, Problem Resolution

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

Transform technology into opportunity as a Help Desk Technician with GDIT. In this role, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

• Providing a high level of technical support and service to our onsite and remote customers.
• Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
• Delivering excellent customer service via phone, chat, email, tickets and deskside support.
• Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
• Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
• Diagnosing hardware, software, and user problems and recommending corrective actions or procedural changes.
• Supporting Microsoft Office 365 and Active Directory products.
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Isolating and resolving issues with individual workstations.
• Using advanced skills to set up shared drives, map network drives, install and update software, etc.

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: Associates' Degree in IT related discipline and a minimum of 3 years of related experience
• Required Technical Skills: Technical support, networking, application support, problem solving.
• Required Certifications: CompTIA Security+ required within 6 months of start date
• Security Clearance Level: Active Top Secret with SCI Eligibility
• Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
• Location: On Customer Site, Washington, District of Columbia

Shift Options:

Mon-Fri shift: Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons: Option 2: 1600-0000 Sat-Wed; Option 3: 1600-0000 Thu-Mon

Overnights: Option 4: 0000-0800 Sat-Wed; Option 5: 0000-0800 Thu-Mon

*everyone must work 4 holidays a year

*shift determined during interview process

*shift may change based on availability at time of start

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans