IT Support Technician

AvalonBay Communities; Arlington (VA); On-site; USD 50,000 - 62,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to enhance their Network Operations team. This role is essential for providing top-notch technical support, resolving hardware and software issues, and ensuring effective incident management. Ideal candidates will thrive in a collaborative and fast-paced environment, bringing strong problem-solving skills and a commitment to exceptional customer service. Join a team that values innovation and personal growth, and contribute to a workplace that prioritizes creating a better way to live for its associates and customers.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Tuition reimbursement

Employee stock purchase plan

20% discount on apartment homes

Qualifications

• 1-2 years in an IT support role with advanced technical skills.
• Proficient in Windows OS and Microsoft Office applications.

Responsibilities

• Respond to tech support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve software/hardware/network issues.

Skills

Windows OS

Microsoft Office

Networking protocols

Remote desktop tools

Troubleshooting hardware

Troubleshooting software

Technical documentation

Customer service

Education

High School Diploma or GED

Bachelor’s in Information Services

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Remote tools

Job description

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Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Join Our Team as an IT Support Technician

Are you a problem-solver with a passion for technology and great customer service? AvalonBay is looking for an IT Support Technician to join our Network Operations team. In this role, you'll provide essential technical support to our associates, resolve hardware and software issues, and ensure that IT incidents are tracked and handled effectively. If you're ready to take your IT support skills to the next level in a collaborative, fast-paced environment, we’d love to hear from you.

Key Responsibilities

Front-Line IT Support & Escalation

• Respond to tech support requests via phone, email, instant messaging, or ticketing systems
• Troubleshoot and resolve software/hardware/network issues or escalate to Tier II support
• Deliver exceptional service while aligning with AvalonBay’s strategic goals and core values
  
  
  

Ticket Management

• Own and track support incidents from start to resolution
• Prioritize and respond within defined SLAs
• Collaborate with and mentor Level 1 support staff
  
  
  

User Assistance

• Use remote tools to assist users and provide on-site support as needed
• Diagnose and troubleshoot across Windows platforms and networking environments
  
  
  

Documentation & Growth

• Create and update technical documentation and support guides
• Develop skills through ongoing learning to support evolving IT needs
  
  
  

Team Collaboration

• Work closely with IT peers and cross-functional departments
• Follow all AVB Tech Help policies and procedures
  
  
  

Education

What You’ll Need:

• High School Diploma or GED (required)
• Bachelor’s in Information Services (preferred)
• Equivalent IT certifications/training considered
  
  
  

Experience

• 1–2 years in an IT support role
• Advanced technical and networking skills
  
  
  

Technical Skills

• Proficient in Windows OS and Microsoft Office
• Solid understanding of networking protocols and remote desktop tools
• Skilled in troubleshooting hardware, software, and network issues
  
  
  

Soft Skills & Other Requirements

• Strong communication and documentation abilities
• Excellent multitasking and time management skills
  
  
  

Certifications

• Required: CompTIA A+, CompTIA Network+
• Preferred: ITIL Foundation, HDI Support Center Analyst
  
  
  

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We Offer

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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