Junior Help Desk & IT Support Analyst

ASM Research, An Accenture Federal Services Company; Little Rock (AR); On-site; USD 26,000 - 33,000; Full time

Job summary

ASM Research is seeking an entry-level help desk professional to support multiple software applications. You will perform basic user-problem analyses, triage issues, collect data, and coordinate with the client and developers to resolve problems.

The role emphasizes strong interpersonal communication, ability to guide customers, and teamwork in a fast-paced environment. A high school diploma and 0–1 year of help desk experience are required.

Qualifications

• HS Diploma required.
• 0-1 years of customer service and/or help desk experience preferred.

Responsibilities

• Performs basic user-problem analyses for the help desk and assists with monitoring network management systems.
• Collects screenshots and data for troubleshooting and acts as a liaison between the client and program developers.
• Performs initial problem analysis and escalates to next level support when appropriate.
• Coordinates with staff associates and subject matter experts to resolve problems and logs requests for assistance as a primary user contact.

Skills

Interpersonal communication

Phone etiquette

Typing speed

Teamwork

Multitasking

Active listening

Learning new applications

ITIL knowledge

Education

HS Diploma

Tools

Microsoft Suite

Internet Explorer

Job description

ASM Research is seeking an entry-level help desk professional to support multiple software applications. You will perform basic user-problem analyses, triage issues, collect data, and coordinate with the client and developers to resolve problems.

The role emphasizes strong interpersonal communication, ability to guide customers, and teamwork in a fast-paced environment. A high school diploma and 0–1 year of help desk experience are required.