Entry-Level IT Help Desk Specialist

ASM Research, An Accenture Federal Services Company; Lansing (MI); On-site; USD 28,000 - 34,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks a customer-focused help desk specialist to support multiple applications and assist users with issues.

You will collect data, perform basic problem analyses, and liaise between users and developers to resolve problems promptly. This entry-level role emphasizes clear communication, teamwork, and the ability to explain steps to users. It offers exposure to government contracts and opportunities to advance in IT disciplines.

Qualifications

• HS Diploma is required.
• 0-1 years of customer service and/or help desk experience.
• Knowledge of ITIL framework and processes preferred.
• Must have strong interpersonal and communications skills.
• Must be able to guide customers with step-by-step instructions.

Responsibilities

• Perform basic user-problem analyses for the help desk.
• Assist with monitoring network management systems and respond promptly to requests.
• Collect screenshots and data for troubleshooting and liaise between client and program developers.
• Escalate to next level support when appropriate and log all requests.
• Work in a team-oriented environment and learn new applications.

Skills

Microsoft Suite

Typing

Interpersonal skills

Communication skills

Phone communication

Teamwork

ITIL knowledge

Education

HS Diploma

Job description

ASM Research, an Accenture Federal Services company, seeks a customer-focused help desk specialist to support multiple applications and assist users with issues.

You will collect data, perform basic problem analyses, and liaise between users and developers to resolve problems promptly. This entry-level role emphasizes clear communication, teamwork, and the ability to explain steps to users. It offers exposure to government contracts and opportunities to advance in IT disciplines.