Junior Salesforce Health Cloud System Administrator

Leidos; United States; À distance; USD 70 000 - 126 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Retirement benefits

Résumé du poste

Leidos is seeking a Junior Salesforce Health Cloud System Administrator to support daily administration, configuration, operation, and maintenance of an enterprise Salesforce Health Cloud environment for DoD and DHA. The role includes user management, data quality, reporting, dashboards, and integration with Amazon Connect.

You will collaborate with senior admins, developers, cybersecurity personnel, and program operations teams to ensure a secure, reliable Salesforce environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field with 2–4 years of relevant experience, or a master's with <2 years.
• Equivalent experience may be considered per Leidos policies.
• At least 1 year of hands-on Salesforce administration or configuration experience.
• Working knowledge of Salesforce administration concepts (users, profiles, permission sets, roles, objects, fields).
• Familiarity with declarative configuration tools such as Flow Builder and validation rules.
• Understanding of enterprise application support, incident management, and change processes.
• Experience troubleshooting configuration, user access, and data-related issues.
• Ability to follow procedures, document changes, and resolve routine to moderately complex issues.
• Strong analytical, troubleshooting, documentation, communication, and collaboration skills.
• Ability to work independently and with senior personnel and stakeholders.

Responsabilités

• Perform daily Salesforce administration, including user provisioning and access management.
• Execute MACs involving users, orgs, security, queues, and configurations.
• Configure and maintain Salesforce objects, fields, page layouts, and record types.
• Implement configuration changes using Flow Builder and declarative tools.
• Create and maintain Salesforce reports, dashboards, and views.
• Perform data imports/exports and data quality activities.
• Provide Tier 2 application support for access and data issues.
• Monitor application performance and integration errors.
• Escalate defects or integration failures to senior admins or Tier 3 team.
• Support integrations with Amazon Connect and other systems.
• Assist sandbox configuration, testing, and deployment of changes.
• Maintain system documentation and SOPs.
• Support user access reviews and security remediation.
• Ensure DoD/DHA cybersecurity and change-control compliance.
• Collaborate with teams to resolve issues and improve reliability.

Connaissances

Salesforce Admin

Flow Builder

Troubleshooting

Documentation

Collaboration

Formation

Bachelor's degree in CS/IT/IS or related

Outils

Salesforce Data Loader

Salesforce Inspector

Description du poste

Leidos is seeking a Junior Salesforce Health Cloud System Administrator to support the daily administration, configuration, operation, and maintenance of an enterprise Salesforce Health Cloud environment supporting the Department of Defense (DoD) and Defense Health Agency (DHA). The successful candidate will perform routine system administration activities, including user account management, access provisioning, system configuration, data maintenance, troubleshooting, and implementation of approved system changes. The Salesforce Health Cloud environment supports healthcare contact center operations, including patient engagement, care coordination, case management, appointment scheduling, and referral management, with integrations to Amazon Connect and other enterprise healthcare systems. This position will work closely with senior Salesforce administrators, developers, cybersecurity personnel, and program operations teams to maintain a secure, reliable, and efficient Salesforce environment.

Primary Responsibilities

• Perform daily Salesforce administration, including user provisioning, account updates, permission sets, role assignments, and access management.
• Execute approved moves, adds, and changes (MACs) involving users, organizational assignments, security permissions, queues, and application configurations.
• Configure and maintain Salesforce standard and custom objects, fields, page layouts, record types, list views, and application settings.
• Implement approved configuration changes using Salesforce Flow Builder, validation rules, assignment rules, and other declarative tools.
• Create and maintain Salesforce reports, dashboards, list views, and operational reporting capabilities.
• Perform approved data imports, updates, exports, and data quality activities using Salesforce administration tools.
• Provide Tier 2 application support, including troubleshooting user access, configuration, workflow, and data-related issues.
• Monitor application performance, scheduled jobs, system notifications, and integration errors using available monitoring tools.
• Escalate complex application defects, integration failures, and issues requiring custom development to senior administrators or the Tier 3 development team.
• Support operational integrations with Amazon Connect and other enterprise systems, including contact center workflows and associated data exchanges.
• Assist with sandbox configuration, testing, validation, and deployment of approved system changes and application releases.
• Maintain system documentation, configuration inventories, standard operating procedures, and troubleshooting guides.
• Support periodic user access reviews, configuration audits, and remediation of identified security issues.
• Ensure system administration activities comply with applicable DoD/DHA cybersecurity, privacy, access management, and change control requirements.
• Collaborate with senior administrators, developers, cybersecurity personnel, and operational stakeholders to resolve issues and improve platform reliability.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and 2–4 years of relevant experience, or a master's degree with less than 2 years of relevant experience.
• Equivalent experience may be considered in accordance with Leidos policies.
• At least 1 year of hands‑on Salesforce administration or configuration experience.
• Working knowledge of Salesforce administration concepts, including users, profiles, permission sets, roles, objects, fields, page layouts, reports, and dashboards.
• Familiarity with Salesforce declarative configuration tools, including Flow Builder and validation rules.
• Understanding of enterprise application support, incident management, and change management processes.
• Experience troubleshooting application configuration, user access, and data‑related issues.
• Ability to follow established technical procedures, document configuration changes, and resolve routine to moderately complex technical issues.
• Strong analytical, troubleshooting, technical documentation, communication, and collaboration skills.
• Ability to work independently on assigned tasks and collaborate effectively with senior technical personnel and operational stakeholders.
• Ability to meet applicable DoD/DHA personnel security and suitability requirements.

Preferred Qualifications

• Salesforce Certified Administrator.
• Salesforce Platform App Builder certification or equivalent configuration experience.
• Experience administering Salesforce Health Cloud, Service Cloud, or other Salesforce enterprise applications.
• Familiarity with Salesforce Government Cloud Plus or Government Cloud Plus – Defense environments.
• Experience supporting DoD, DHA, VA, or other federal healthcare programs.
• Familiarity with healthcare operations, patient engagement, referral management, care coordination, or contact center workflows.
• Experience using Salesforce Data Loader, Salesforce Inspector, or comparable administration tools.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Pay Range

Pay Range $69,550.00 - $125,725.00

Original Posting

Original Posting: November 6, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Leidos

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Securing Your Data

Leidos will never ask you to provide payment‑related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].