Collision Estimator - Chandler AZ

AutoNation; Chandler (AZ); On-site; USD 22,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Job summary

AutoNation Collision Center in Chandler, AZ seeks a skilled Collision Estimator to guide customers through repair options and coordinate with insurers and parts teams. You will assess vehicles, prepare detailed repair orders, and clearly communicate timelines and costs to customers.

The role emphasizes exceptional customer service, accuracy in estimates, and collaboration with technicians to ensure timely repairs while maintaining compliance with applicable laws and policies.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Strong communication and interpersonal skills.
• Able to meet sales goals and handle multiple tasks.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs based on vehicle assessment.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and questions as needed.
• Ensure compliance with state and federal regulations.

Skills

Customer service

Communication

Sales experience

Detail-oriented

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.As a Collision Estimator, you’ll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You also take great pride in using your excellent communication skills and empathetic nature to help customers through the process..What are the daily job responsibilities?Greeting customers and discussing repair options.Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.Asking for the sale on all estimates.Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).Producing repair orders for customers, including cost and time estimates, with full transparency.Communicating frequently with technicians and parts Associates to ensure timely completion of work.Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.Managing multiple repairs simultaneously.Working with other Associates on daily planning and release meetings.Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.Following up with customers to ensure we have met their expectations.Building rapport with customers to create a base of referrals.Gaining superior product knowledge to effectively help customers.Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.Providing exceptional customer experience to drive loyalty.What are the requirements for the Collision Estimator?Proven ability to provide an exceptional customer experience.Ability to set and achieve targeted goals.Detail-oriented and organized.Prior sales or retail experience preferred but not required.Demonstrated communication, consultative, interpersonal, and organizational skills.Experience and desire to work with technology.Must have a valid, in-state driver’s license with an acceptable, safe driving record.What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:Collision DirectorCollision Production ManagerThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.This is a commission position with an estimated income of $2-5k/month.Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.