Junior Endpoint Deployment Technician

Insight Global; Roseburg (OR); On-site; USD 48,000 - 72,000; Full time

Job summary

Insight Global in Oregon is hiring Level 1 Deployment Technicians to support a large-scale endpoint modernization initiative, involving the replacement of about 4,000 devices across the region. The role centers on high-volume deployments, install, setup, basic imaging, and troubleshooting of desktops and laptops under lead technicians, with emphasis on documentation and customer service.

Ideal candidates have at least 6 months’ PC/support experience, familiarity with LAN/WAN, Windows workstation

Qualifications

• 6+ months experience as PC/computer technician or similar role.
• Familiar with LAN/WAN networks troubleshooting concepts.
• Understanding of remote PC troubleshooting.
• Knowledge of internet security and data privacy principles.
• Ability to lift up to 50 pounds.
• Experience working in a healthcare environment.
• Exposure to device deployments or refresh projects.
• Familiarity with Windows environments and workstation setup.
• Follow standard deployment processes and documentation requirements.

Responsibilities

• Assist with device swaps and deployments for desktops and laptops across assigned sites.
• Support device setup and installation, including cable management and workstation configuration.
• Perform basic imaging and configuration tasks following established procedures.
• Conduct initial functional checks (login, peripherals, connectivity) prior to user handoff.
• Provide basic troubleshooting support for hardware, software, and connectivity issues.
• Assist with printer and peripheral setup, including monitors, keyboards, and docking stations.
• Support asset tracking and inventory updates, ensuring accurate documentation of deployed devices.
• Document tasks, issues, and resolutions within tracking systems.
• Deliver strong customer service when interacting with end-users during deployments.
• Escalate technical issues beyond scope to Level 2 technicians or leads.

Skills

PC technician experience

LAN/WAN troubleshooting

Windows environments

Remote PC troubleshooting

IT security basics

Strong communication

Time management

Education

BS/BA in Computer Science or related field

Job description

Insight Global in Oregon is hiring Level 1 Deployment Technicians to support a large-scale endpoint modernization initiative, involving the replacement of about 4,000 devices across the region. The role centers on high-volume deployments, install, setup, basic imaging, and troubleshooting of desktops and laptops under lead technicians, with emphasis on documentation and customer service.

Ideal candidates have at least 6 months’ PC/support experience, familiarity with LAN/WAN, Windows workstation