Junior Customer Support Professional (12 Month Contract)

Distilled; United States; Hybrid; USD 22,000 - 35,000; Part time

Benefits offered by this job

Hybrid work

Career growth

Job summary

Distilled is seeking a 12-month, part-time weekend customer support specialist to assist users across a portfolio of Irish online marketplaces. The role covers Friday, Saturday, and Sunday shifts, acting as the first point of contact during peak periods with a focus on fast, personal, and reliable responses to protect listing integrity.

You will handle high volumes of emails and reports, maintain consistency across brands, and escalate issues with clear findings to the relevant teams.

Qualifications

• Two+ years in a customer service or customer-facing support role.
• Excellent written and verbal English communication skills.
• A sharp eye for detail and comfort with pattern recognition.
• Strong time management and the ability to work independently during weekend shifts.
• Confidence to flag issues clearly and promptly to the wider team.
• Availability to work Friday, Saturday, and Sunday each week.

Responsibilities

• Handle a high volume of incoming emails, user reports, and listings reviews with professionalism and accuracy.
• Provide prompt, friendly, and consistent responses across multiple marketplace brands.
• Investigate the root cause of queries and complaints, identify recurring patterns, and hand off relevant findings to internal teams.
• Prioritise time across different request types, balancing speed with quality of resolution.
• Monitor listings and account activity for signs of fraud and elevate suspicious behaviour promptly.
• Troubleshoot straightforward technical issues and follow established processes to close them out.
• Build deep product knowledge and a strong understanding of how users behave across the platforms.

Skills

Customer support

English proficiency

Attention to detail

Time management

Independent weekend work

Issue escalation

Zendesk

Tools

Zendesk

Job description

Role overview

A 12-month, part-time weekend contract supporting users on a portfolio of well-known Irish online marketplaces. The position covers Friday, Saturday, and Sunday shifts, serving as the first point of contact during one of the busiest windows for the platforms. The role focuses on delivering fast, personal, and reliable answers while helping protect the integrity of the listings environment.

Responsibilities

• Handle a high volume of incoming emails, user reports, and listings reviews with professionalism and accuracy.
• Provide prompt, friendly, and consistent responses across multiple marketplace brands.
• Investigate the root cause of queries and complaints, identify recurring patterns, and hand off relevant findings to internal developer and trust teams.
• Prioritise time across different request types, balancing speed with quality of resolution.
• Monitor listings and account activity for signs of fraud and elevate suspicious behaviour promptly.
• Troubleshoot straightforward technical issues and follow established processes to close them out.
• Build deep product knowledge and a strong understanding of how users behave across the platforms.

Requirements

• Two or more years in a customer service or customer-facing support role.
• Excellent written and verbal English communication skills.
• A sharp eye for detail and comfort with pattern recognition.
• Strong time management and the ability to work independently during weekend shifts.
• Confidence to flag issues clearly and promptly to the wider team.
• Availability to work Friday, Saturday, and Sunday each week.

Nice to have

• Familiarity with Zendesk or a comparable ticketing system.

Benefits and work setup

• Hybrid setup combining a centrally located Dublin office with the option to work from home.
• A culture that emphasises being listened to, trusted, and supported in career growth and progression.