Junior Client Success Manager - Education

Huzzle; United States; Remote; USD 55,000 - 76,000; Full time

Benefits offered by this job

Fully remote work

Career growth opportunities

Ongoing support from Huzzle

Tailored compensation packages

Job summary

A leading educational placement company is seeking a Junior Client Success Manager to work in a fully remote capacity. In this role, you will guide students through their journey to medical school, ensuring high client satisfaction while also mentoring junior staff. The ideal candidate has over two years of experience in customer support or client success, preferably with an educational or healthcare background. This position offers flexible working hours and career growth within a supportive peer community.

Qualifications

• 2+ years of experience in Client Success or Customer Support.
• Background in education or healthcare is preferred.
• Proven ability to manage multiple clients effectively.
• Experience handling objections, retention, or upselling is a strong advantage.
• Highly organised with attention to detail and follow-through.

Responsibilities

• Manage a portfolio of students to ensure program success.
• Guide students from onboarding to medical school acceptance.
• Mentor junior team members and support client satisfaction.
• Drive upsell opportunities.
• Collect testimonials, success stories, and case studies from successful students.
• Coordinate with internal teams to ensure seamless delivery of programmes.
• Act as a point of contact for both students and parents when required.
• Support and mentor 1–2 junior team members, acting as a mini team leader.
• Track progress and maintain accurate records using CRM and internal tools.

Skills

Client-facing experience

Strong communication

Relationship-building skills

Organized with attention to detail

Leadership potential

Education

Education/Healthcare background

Student support experience

Tools

Slack

Notion

Zoom

Google Drive

Job description

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.

This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.

You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.

Key Responsibilities

• Manage a portfolio of students, guiding them from onboarding to medical school acceptance
• Ensure high client satisfaction through proactive communication and structured support
• Reduce churn and minimise refunds by identifying risks early and resolving concerns
• Drive upsell opportunities
• Collect testimonials, success stories, and case studies from successful students
• Coordinate with internal teams to ensure seamless delivery of programmes
• Act as a point of contact for both students and parents when required
• Support and mentor 1–2 junior team members, acting as a mini team leader
• Track progress and maintain accurate records using CRM and internal tools

• 2+ years of experience in Client Success, Customer Support, Account Management, or similar roles
• Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred
• Strong communication and relationship-building skills (client-facing experience essential)
• Proven ability to manage multiple clients and deliver high satisfaction outcomes
• Experience handling objections, retention, or upselling is a strong advantage
• Highly organised with strong attention to detail and follow-through
• Comfortable working in a fast-paced, target-driven environment
• Experience with tools such as Slack, Notion, Zoom, and Google Drive
• Leadership potential or prior experience mentoring junior staff

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals