Travel Assistance Medical Case Manager

IMG (International Medical Group); Princeton (NJ); Vor Ort; USD 34.000 - 39.000; Vollzeit

Zusammenfassung

Assist America, a wholly owned subsidiary of International Medical Group, seeks a Medical Case Manager to support traveling members during medical emergencies. The role coordinates medical and travel-related services with internal teams, worldwide vendors, and providers from its Princeton, NJ office.

The position involves 24/7/365 operations with rotating shifts, including nights and weekends, and compensation of $25-$28 per hour. Bachelor’s degree is preferred and multilingual skills are a plus.

Qualifikationen

• Bachelor's degree preferred.
• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high-stress situations.
• Proficiency with Microsoft Office or similar software suites.

Aufgaben

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned

Kenntnisse

Customer service

Communication

Organizational skills

Multitasking

Multilingual

Ausbildung

Bachelor's degree preferred

Tools

Microsoft Office

Jobbeschreibung

This position is offered by Assist America, a wholly owned subsidiary of International Medical Group.

Job Description

The Medical Case Manager supports members experiencing medical emergencies while traveling, providing clear guidance, reassurance, and timely assistance in high-stress situations. As the primary point of contact, this role delivers exceptional customer care while coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced, operations-driven environment.

Job Details

• This position is onsite at our office location in Princeton, New Jersey
• Compensation is $25 - $28 / hour
• This is a 24/7/365 operational environment with rotating shifts that include nights and weekends

Key Responsibilities

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned

Qualifications

• Bachelor's degree preferred.
• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high-stress situations.
• Multilingual skills are a strong plus.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.