Junior Business Analyst: Process Documentation & Training

Computer Task; Anchorage (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

CTG is seeking a Jr. Business Analyst to support our client from our Anchorage, AK office. The six-month contract focuses on documenting business processes, creating workflow diagrams, and updating procedures related to data entry, processing, and reporting.

You will collaborate with project managers and business users, assist with training material development, and help transition procedures from legacy systems to the new application. Strong written communication and organization are essential.

Qualifications

• Junior-level business analysis, process documentation, or application support experience.
• Experience creating procedures, workflows, or training materials.
• Strong written communication and organizational skills.
• Experience with enterprise business applications preferred.
• Experience with AMCS Platform/AMCS Tower or solid waste operations is a plus.

Responsibilities

• Work with the Project Manager and business users to document business processes and system procedures.
• Create and update workflow and swim lane diagrams, responsibility matrices, and process documentation.
• Review and update existing procedures related to data entry, processing, reporting, and other system activities.
• Assist with transitioning procedures and documentation from legacy systems to the new application.
• Support user training on new functionality and business processes.
• Assign and track web-based training activities and maintain training records.
• Assist with recurring departmental training sessions as needed.
• Work with project team members to identify documentation and training needs as new functionality is released.

Skills

Business analysis

Process documentation

Training materials

Written communication

Organizational skills

Tools

AMCS Platform/AMCS Tower

Job description

CTG is seeking a Jr. Business Analyst to support our client from our Anchorage, AK office. The six-month contract focuses on documenting business processes, creating workflow diagrams, and updating procedures related to data entry, processing, and reporting.

You will collaborate with project managers and business users, assist with training material development, and help transition procedures from legacy systems to the new application. Strong written communication and organization are essential.