Junior Application Analyst

ISS Solutions; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

ISS Solutions is seeking a Junior Application Analyst to provide entry-level support for application implementation, adoption, enhancement, and ongoing support. You will perform basic analysis, documentation, testing, and training assistance under guidance, working closely with Senior Analysts to learn system functionality and support end-users.

You will contribute to stable application operations, participate in on-call rotations, and provide remote or on-site support as needed, while following

Responsibilities

• Develops a foundational understanding of assigned application(s) through training, shadowing, and hands-on experience.
• Supports data collection tasks by assisting with discussions, workflow observations, and document review.
• Assists in producing documentation including workflow drafts, basic gap analyses, needs assessments, design specifications, build notes, test plans, project plans, status reports, and transition materials.
• Supports application testing by executing assigned unit and scenario-based tests and documenting results for review by senior team members.
• Learns to apply critical thinking to problem solving and strives to understand the root cause of the issue.

Education

High school diploma or GED

Job description

ISS Solutions is an industry leader in clinical engineering services, providing solutions that help healthcare organizations provide high quality patient care through timely, accurate, and cost-effective delivery of clinical equipment services. Additionally, our services help clients meet regulatory requirements and contribute positively to their bottom line.

About our Culture

ISS Solutions helps clients meet a variety of goals - from leveraging technology that helps them achieve strategic objectives to proactively improving the speed and productivity of their IT infrastructure. We offer a wide range of services, including high-level consulting and system design, as well as practical, roll-up your sleeves implementation and installation along with help desk support.

Position: Junior Application Analyst

JOB SUMMARY:

The Junior Application Analyst provides entry-level support for application implementation, adoption, enhancement, and support. This includes but is not limited to basic analysis, documentation, testing, training assistance, go-live support, and routine maintenance activities under guidance. The Junior Application Analyst works closelky with Senior Analysts and project team members to learn system functionality , support end-users, and contribute to stable and effective application operations.

MAJOR DUTIES AND RESPONSIBILITIES:

• Develops a foundational understanding of assigned application(s) through training, shadowing, and hands-on experience.
• Supports data collection tasks by assisting with discussions, workflow observations, and document review. Begins to develop an understanding of best-practice workflows and helps identify simple opportunities for improvement under supervision.
• Assists in producing documentation including workflow drafts, basic gap analyses, needs assessments, design specifications, build notes, test plans, project plans, status reports, and transition materials.
• Supports application testing by executing assigned unit and scenario-based tests and documenting results for review by senior team members.
• Learns to apply critical thinking to problem solving and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc. Learns and begins to apply appropriate issue escalation.
• Supports completing system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Actively participates in meetings by being an engaged listener and offering both feedback and input.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Supports testing of integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED)

Our benefits package is designed to attract, retain, and motivate high caliber professionals in support of the mission and goals of ISS Solutions. We offer a full array of benefits that add value to your compensation package and protect you and your family. This includes medical/dental insurance, paid holidays, and paid time off, which provide for personal well-being. In addition, we offer a 401K with a generous company match, company paid short and long-term disability, life insurance, and flexible spending accounts that help to contribute to your financial security.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

ISS Solutions no longer hires applicants who use tobacco products, including cigarettes,cigars, and chewing or smokeless tobacco. Applicants will be screened for nicotine as part of the pre-employment process. Nicotine will be part of the urine drug screen. Applicants who test positive for nicotine will not be offered employment. Applicants who test positive may re-apply for jobs with in 30 days.