Junior AI Specialist (Call Centre BPO)

Pillar South Africa; San Juan (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

Our client seeks a Junior AI Specialist to support design, development, and optimisation of conversational AI solutions within a BPO environment. You will gain hands-on experience with chatbots, voice bots, NLP, and AI-driven customer interactions, collaborating closely with senior AI specialists and engineers.

The role requires a bachelor’s degree in CS/AI or related field and up to 2 years’ experience; multilingual English and Spanish are preferred, with familiarity in NLP/NLU concepts and

Qualifications

• Bachelor’s degree in Computer Science, AI, Engineering, or related field.
• 0–2 years’ experience through internships, academic projects, or personal AI projects
• Multilingual in English and Spanish
• Interest in conversational AI, chatbots, or voice assistants
• Familiarity with NLP/NLU concepts and tools (e.g. Rasa, Dialogflow)
• Basic understanding of cloud platforms (AWS or Azure)
• Exposure to speech-to-text and text-to-speech technologies is beneficial
• Comfortable working in agile teams and using version control (Git/GitHub)

Responsibilities

• Design basic conversation flows and dialog trees for conversational AI platforms
• Assist with configuration and maintenance of Amazon Connect, Genesys, or similar platforms
• Assist with NLU training, prompt engineering, and LLM experimentation (e.g. OpenAI, Anthropic)
• Execute predefined test cases and document AI performance and user interactions
• Monitor basic system metrics and compile reports on customer engagement and AI performance
• Collaborate with technical and business teams to support solution delivery and documentation

Skills

Conversation design

NLU concepts

English & Spanish

Team collaboration

Version control

Test case execution

Education

BSc in CS/AI

Tools

Rasa

Dialogflow

AWS

Azure

Git

Job description

Our client is looking for aJunior AI Specialistto support the design, development, and optimisation of conversational AI solutions within a BPO environment. This is an entry-level role ideal for someone looking to build hands-on experience inchatbots, voice bots, NLP, and AI-driven customer interactions, working closely with senior AI specialists and engineers.

Required Qualifications:

• Assist in designing basic conversation flows and dialog trees for conversational AI platforms
• Support configuration and maintenance ofAmazon Connect, Genesys, or similar platforms
• Assist with NLU training, prompt engineering, and LLM experimentation (e.g. OpenAI, Anthropic)
• Execute predefined test cases and document AI performance and user interactions
• Monitor basic system metrics and compile reports on customer engagement and AI performance
• Collaborate with technical and business teams to support solution delivery and documentation

Experience:

• Bachelor’s degree inComputer Science, AI, Engineering, or a related field
• 0–2 years’ experience through internships, academic projects, or personal AI projects
• Multilingual in atleastEnglish and Spanish
• Interest in conversational AI, chatbots, or voice assistants
• Familiarity with NLP/NLU concepts and tools (e.g. Rasa, Dialogflow)
• Basic understanding of cloud platforms (AWS or Azure)
• Exposure to speech-to-text and text-to-speech technologies is beneficial
• Comfortable working in agile teams and using version control (Git/GitHub)

Deadline for submissions: Friday, 11 th September2026.

Our client is anequal-opportunity employer and welcomes applications from individuals of all backgrounds.