Junior Account Manager & Customer Service Representative

Copia Resources, Inc.; Sacramento (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Dental insurance

Life insurance

Job summary

Copia Resources, Inc. is seeking a proactive Junior Account Manager in Sacramento, CA. This full-time role is crucial for supporting client relationships and ensuring service excellence. Ideal candidates will have over 2 years of client relationship management experience, strong communication skills, and a tech-savvy background with proficiency in MS Office.

The position offers a salary of $26.00 - $28.00 per hour, Monday to Friday, and opportunities for growth into senior roles.

Qualifications

• Minimum of 2+ years in client relationship management or inside sales.
• Exceptional proficiency with technology and Mac computers.
• Exceptional verbal and written communication skills.

Responsibilities

• Maintain and grow relationships with existing clients.
• Respond promptly to customer inquiries via phone and email.
• Conduct site visits to address service concerns.

Skills

Client relationship management

Communication skills

Organizational skills

Technical proficiency

Presentation skills

Education

Associate’s degree

Bachelor’s degree (preferred)

Tools

MS Office

Word

Excel

Job description

Benefits

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Job Description

Copia Resources CA, Inc. is seeking a proactive and detail-oriented Junior Account Manager to join our Sacramento team. This position plays a critical role in supporting client relationships, resolving service issues, and contributing to internal sales and operational workflows. The ideal candidate is an organized self-starter with excellent communication skills, strong follow-through, and a commitment to delivering top‑tier service. This is a high‑visibility, hands‑on role with opportunities for growth into senior account management positions.

Job Responsibilities

• Maintain and grow relationships with existing clients, ensuring satisfaction and identifying upsell opportunities.
• Respond promptly and professionally to customer inquiries via phone and email.
• Build and maintain strong relationships with existing clients, ensuring satisfaction and service consistency.
• Proactively identify and communicate upsell opportunities within assigned accounts.
• Conduct occasional site visits and inspections to address service concerns or strengthen client rapport.
• Coordinate with internal teams, field employees, and third‑party haulers to resolve service issues (e.g., bin placement, missed pickups, schedule changes).
• Collaborate with BPO partners and internal departments to streamline service delivery and client communication.
• Support client onboarding by organizing logistics and ensuring a smooth launch.
• Assist Account Managers with service proposals, pricing coordination, and contract preparation.
• Work closely with the sales team to gather data, prepare client recommendations, and identify opportunities for new business.
• Complete assigned administrative tasks and special projects with accuracy and efficiency.
• Flexibly support other regions or accounts as needed.

Job Requirements

• Minimum of 2+ years of high‑impact client relationship management in an office setting or inside sales, with a proven track record of achieving and exceeding revenue targets.
• Exceptional proficiency with technology, particularly a deep understanding of Mac computers, and the ability to work efficiently with software like Word, Excel, and MS Office.
• Exceptional verbal and written communication skills, as well as an aptitude for delivering impactful presentations to clients.
• An unwavering commitment to detail and organizational excellence.
• A proactive, fast‑paced, and results‑oriented mindset that drives continual improvement.
• Must commit to working from 7:00 AM to 4:00 PM in Sacramento, CA, and must be available for work on select major holidays.
• Proven ability to excel under pressure, meeting tight deadlines across multiple projects.
• A willingness and capacity to travel as necessary.
• Associate’s degree required; Bachelor’s degree preferred.
• Ability to read, write, and speak Spanish preferred.

Pay and Schedule

Job type: Full‑time (40 hours per week). Pay: $26.00 - $28.00 per hour.

Schedule

• Monday to Friday

Work Location

In‑person, Sacramento, CA.