JSOC Supervisor - Security Operations Lead (Redwood City)

concentricadvisors; Redwood City (CA); Sur place; USD 81 000 - 99 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with employer match

Paid holidays

Training programs

Résumé du poste

Concentric is seeking a JSOC Supervisor to join our team embedded with our client in Redwood City, CA. This role provides day-to-day supervision of JSOC personnel and operations, ensuring staffing, procedures, and high-quality reporting around the clock.

You will support training, review performance, and act as escalation point for significant events, handling threats and incidents across political instability, travel alerts, and natural disasters.

Qualifications

• Bachelor's degree in criminal justice, international security, political science, or a related field.
• Minimum of 4 years of experience in a JSOC/GSOC or similar operations center.
• At least 2 years in a lead or supervisory role.

Responsabilités

• Supervise JSOC personnel and daily operations across all shifts.
• Maintain appropriate staffing levels and shift coverage.
• Ensure JSOC personnel adhere to established procedures and emergency response protocols.
• Review JSOC reporting for quality, accuracy, and timeliness.
• Serve as an escalation point for complex or significant events and determine appropriate actions to resolve them.
• Support the training and development of Operators and Leads.
• Review the operational performance of JSOC personnel and provide feedback.
• Escalate significant incidents and operational issues to the JSOC Operations Manager.

Connaissances

Staff supervision

Staffing management

Performance feedback

Training & development

Formation

Bachelor's degree in criminal justice, international security, political science, or related field

Description du poste

Concentric is seeking a JSOC Supervisor to join our team embedded with our client in Redwood City, CA. This role provides day-to-day supervision of JSOC personnel and operations, ensuring staffing, procedures, and high-quality reporting around the clock.

You will support training, review performance, and act as escalation point for significant events, handling threats and incidents across political instability, travel alerts, and natural disasters.