JSOC Supervisor

concentricadvisors; Redwood City (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Training programs

Job summary

Concentric is seeking a JSOC Supervisor to join our team embedded with our client in Redwood City, CA. This role provides day-to-day supervision of JSOC personnel and operations, ensuring staffing, procedures, and high-quality reporting around the clock.

You will support training, review performance, and act as escalation point for significant events, handling threats and incidents across political instability, travel alerts, and natural disasters.

Qualifications

• Bachelor's degree in criminal justice, international security, political science, or a related field.
• Minimum of 4 years of experience in a JSOC/GSOC or similar operations center.
• At least 2 years in a lead or supervisory role.

Responsibilities

• Supervise JSOC personnel and daily operations across all shifts.
• Maintain appropriate staffing levels and shift coverage.
• Ensure JSOC personnel adhere to established procedures and emergency response protocols.
• Review JSOC reporting for quality, accuracy, and timeliness.
• Serve as an escalation point for complex or significant events and determine appropriate actions to resolve them.
• Support the training and development of Operators and Leads.
• Review the operational performance of JSOC personnel and provide feedback.
• Escalate significant incidents and operational issues to the JSOC Operations Manager.

Skills

Staff supervision

Staffing management

Performance feedback

Training & development

Education

Bachelor's degree in criminal justice, international security, political science, or related field

Job description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:

Integrity - Collaboration - Relationships - Excellence - Creativity - Results

Join Us, Concentric - "Your World Secured"

We are currently hiring a JSOC Supervisor to join our team embedded with our client in Redwood City, CA!

JOB DESCRIPTION

This position provides day-to-day supervision of JSOC personnel and operations. The Supervisor will ensure appropriate staffing, adherence to procedures, quality of reporting, and effective response to security incidents affecting employees, operations, global assets, and the brand, 24/7.

The JSOC Supervisor will support the training and development of team members, review operational performance, and serve as an escalation point for complex or significant events. The threats and critical incidents that the JSOC tracks, disseminates, and manages include political instability, violence, travel alerts, health concerns, man-made or natural disasters, internal threats or technical failures.

RESPONSIBILITIES

• Supervise JSOC personnel and daily operations across all shifts.
• Maintain appropriate staffing levels and shift coverage.
• Ensure JSOC personnel adhere to established procedures and emergency response protocols.
• Review JSOC reporting for quality, accuracy, and timeliness.
• Serve as an escalation point for complex or significant events and determine appropriate actions to resolve them.
• Support the training and development of Operators and Leads.
• Review the operational performance of JSOC personnel and provide feedback.
• Escalate significant incidents and operational issues to the JSOC Operations Manager.

REQUIRED QUALIFICATIONS

• Bachelor's degree in criminal justice, international security, political science, or a related field.
• Military service or prior experience working in a JSOC, GSOC or similar operations center may be substituted for educational requirements.
• Minimum of 4 years of experience working in a JSOC, GSOC or similar operations center, including at least 2 years in a lead or supervisory role.

PREFERRED QUALIFICATIONS

Preferred: 5 years of demonstrated experience doing the following:

• Supervising operations center personnel
• Managing staffing and shift coverage
• Reviewing team performance and providing feedback
• Training and developing team members
• Managing escalations of complex or significant incidents
• Ensuring quality and consistency of operational reporting

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage.
• The PPO medical plan requires an employee contribution for employee-only coverage.
• For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k), including employer match
• 10 paid holidays
• Paid leave (vacation, sick, parental)
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

San Jose, Pay Range $89,897.60 - $89,897.60 USD

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of rac