JSOC Operations Manager

concentricadvisors; Redwood City (CA); On-site; USD 99,000 - 122,000; Full time

Benefits offered by this job

HSA medical plan 100% employee premium

Employer-paid life, STD, LTD, AD&D

401(k) with employer match

Paid holidays

Paid vacation, sick, parental leave

Pet Insurance

Risk Intelligence Dashboard access

Gears App access

Employee discount program

Employee Assistance Program

Job summary

Concentric is a global risk consultancy hiring for a JSOC Operations Manager to oversee 24/7 threat management, staffing, procedures, and incident response at a client site in Redwood City, CA.

The role requires leadership of JSOC operations, ensuring readiness, and coordinating with client leadership on priorities and program requirements. A strong background in security operations and personnel management is essential.

Qualifications

• Bachelor's degree in criminal justice, international security, political science, or related field.
• Military service or JSOC/GSOC experience may substitute for education.
• Minimum 5 years in JSOC/GSOC or similar security operations environment.
• 2+ years managing operations center personnel or programs.

Responsibilities

• Manage the overall performance of JSOC operations.
• Oversee JSOC personnel and staffing, including staffing models and shift coverage.
• Develop, maintain, and enforce JSOC procedures and protocols.
• Lead quality assurance for JSOC monitoring, reporting, and incident response.
• Oversee training programs and maintain the operational readiness of the JSOC.
• Serve as the senior operational point of contact for the JSOC.
• Coordinate with client leadership and key stakeholders on significant incidents, priorities, and program requirements.

Skills

JSOC operations

Staff management

Procedures & protocols

Quality assurance

Training programs

Stakeholder coordination

Education

Bachelor's degree in criminal justice, international security, political science, or related field

Job description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:

• Integrity
• Collaboration
• Relationships
• Excellence
• Creativity
• Results

Join Us,
Concentric - "Your World Secured"

We are currently hiring a JSOC Operations Manager to join our team embedded with our client in Redwood City, CA!

JOB DESCRIPTION

This position is responsible for the overall management and performance of JSOC operations, including personnel, staffing, procedures, quality assurance, training, and operational readiness, to ensure that threats to employees, operations, global assets, and the brand are identified, managed, and reported to company leadership, 24/7.

The JSOC Operations Manager will serve as the senior operational point of contact for the JSOC, ensure consistent execution of established protocols, and coordinate with client leadership and key stakeholders on significant incidents, priorities, and program requirements.

RESPONSIBILITIES

• Manage the overall performance of JSOC operations.
• Oversee JSOC personnel and staffing, including staffing models and shift coverage.
• Develop, maintain, and enforce JSOC procedures and protocols.
• Lead quality assurance for JSOC monitoring, reporting, and incident response.
• Oversee training programs and maintain the operational readiness of the JSOC.
• Serve as the senior operational point of contact for the JSOC.
• Coordinate with client leadership and key stakeholders on significant incidents, priorities, and program requirements.

REQUIRED QUALIFICATIONS

• Bachelor's degree in criminal justice, international security, political science, or a related field.
• Military service or prior experience working in a JSOC, GSOC or similar operations center may be substituted for educational requirements.
• Minimum of 5 years of experience working in a JSOC, GSOC or similar security operations environment, including at least 2 years managing operations center personnel or programs.

PREFERRED QUALIFICATIONS

• Preferred 8 years of demonstrated experience doing the following:
• Managing the overall performance of an operations center
• Developing and maintaining operational procedures and protocols
• Leading quality assurance and training programs
• Building staffing models and maintaining operational readiness
• Coordinating with client leadership and senior stakeholders on significant incidents
• Managing program requirements and priorities

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage.
• The PPO medical plan requires an employee contribution for employee-only coverage.
• For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401(k), including employer match
• 10 paid holidays
• Paid leave (vacation, sick, parental)
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities
• San Jose, Pay Range $110,489.60 - $110,489.60 USD

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender id