Jr. Voice / Telephony Engineer

Anchor Point Technology Resources; Indianapolis, Northern (IN, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Anchor Point Technology Resources in Indianapolis seeks a Jr. Voice / Telephony Engineer to design, implement and maintain call center technologies and VoIP infrastructure.

The role blends on-site and remote work, offering hands-on experience in unified communications within a growing team on the NE side of Indy. K Candidates should have at least one year in UC or related tech, with experience in UCCE (IP-IVR or CVP), CUIC, Call Studio, and Contact Center Express preferred.

Qualifications

• 1 year of experience in Unified Communications or related technologies.
• 1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred.
• 1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred.
• Basic understanding of Microsoft Desktop and Server operating systems preferred.
• Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred.

Responsibilities

• Design, implement and maintain call center technologies and infrastructure. Also install, troubleshoot, repair and maintain VoIP telephony systems.

Skills

Unified Communications

Customer Service

VoIP

Team Collaboration

Tools

UCCE

IP-IVR

CVP

ICM Script Editor

ICM admin

CUIC

Cisco Call Studio

Contact Center Express

DNS

DHCP

TCP/IP

Job description

Jr. Voice / Telephony EngineerDescription:

Are you currently in a systems support or network admin role, but looking for a change?

If you're interested in carving out a niche for yourself within unified communications, and telephony solutions, then this permanent role may be the perfect fit.

We're currently seeking an individual with at least some base-level knowledge of Cisco Contact Center (and top-notch customer service skills) to join a small, but growing team on the NE side of Indy; blend of on-site and remote work.

Give us a shout to learn more! Additional Details Below.

Jr. Voice / Telephony Engineer Duties:

• Design, implement and maintain call center technologies and infrastructure. Also install, troubleshoot, repair and maintain VoIP telephony systems.

Jr. Voice / Telephony Engineer Skills & Qualifications:

• 1 year of experience in Unified Communications or related technologies.
• 1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred.
• 1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred.
• Basic understanding of Microsoft Desktop and Server operating systems preferred.
• Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred.