Jr. UX Designer (Onsite)

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

FIRST SERVICE CREDIT UNION seeks a Junior UI/UX Designer to support end-to-end member and employee experiences through journey mapping and service design across digital and non-digital touchpoints. Under senior designers, you will document current-state processes and contribute to staff communications and training materials.

You will collaborate with designers, developers, and branch staff to implement designs in line with FSCU standards and accessibility guidelines, while growing your UX skills

Qualifications

• 1–12 months of related UX design experience.
• Degree in Graphic Design, UX/UI, HCI, or UX certification preferred.
• Strong collaboration with designers, developers, marketers, and staff.

Responsibilities

• Support journey maps, user flows, and experience documentation across member and employee journeys.
• Create wireframes, visual designs, and prototypes per requirements and FSCU standards.
• Collaborate with cross-functional partners to implement designs accurately.
• Apply FSCU branding, accessibility, and design guidelines.
• Participate in usability reviews and design critiques, iterate designs.
• Maintain and organize design files, components, and UX documentation.

Skills

UI/UX design

Journey mapping

Prototyping

Wireframing

Figma

Sketch

Adobe XD

Video editing

Visual communication

Portfolio

Education

Bachelor's degree or UX certification

Tools

Figma

Sketch

Adobe XD

ProtoPie

Premiere Pro

After Effects

Job description

Role:

The Junior UI/UX Designer supports the planning, documentation, and improvement of end-to-end member and employee experiences, with a focus on journey mapping and service design. This role contributes to UX work across digital platforms, internal tools, and non-digital touchpoints such as branch experiences and operational workflows. Under the guidance of senior designers, the Junior UI/UX Designer documents current-state processes, identifies experience gaps, and supports user-centered solutions. The role also develops staff-facing communication and training materials, including visual layouts and basic video editing, to understand operational workflows and inform journey mapping and service blueprint work.

Essential Functions & Responsibilities:

Support the design and ongoing improvement of digital and non-digital experiences by contributing to journey maps, user flows, and experience documentation that reflect the full member and employee journey.

Assist in creating wireframes, visual designs, and prototypes based on journey insights, established requirements, and FSCU design standards.

Collaborate with senior designers, developers, and cross-functional partners to implement approved designs accurately and consistently.

Apply FSCU branding, accessibility standards, and design guidelines across all assigned projects.

Participate in usability reviews, design critiques, and feedback sessions, incorporate feedback into design revisions.

Assist with maintaining and organizing design files, components, and UX documentation.

Perform other job-related duties as assigned.

Performance Measurements:

1. Completes assigned design tasks accurately and on time with minimal rework.

2. Demonstrates growth in UX skills, tools, and understanding of journey mapping and service design principles.

3. Effectively incorporates feedback from senior designers and stakeholders.

4. Maintains organized design files and follows established design and documentation standards.

5. Shows initiative in learning FSCU systems, member needs, and internal workflows.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A college degree in Graphic Design, UX/UI Design, Human-Computer Interaction, or a related field OR a recognized UX design certification (e.g., UX design, interaction design, or service design) is preferred.

Interpersonal Skills: Courtesy, tact, and professionalism are essential elements of the job. Work involves frequent collaboration with designers, developers, marketers, branch staff, and business partners for purposes of giving or obtaining information, building relationships, and supporting team initiatives.

Other Skills:

• Requires foundational experience in UI design tools such as Figma, Sketch, or Adobe XD.
• Requires experience creating journey maps, user flows, or service blueprints to understand end-to-end member and employee experiences.
• Requires familiarity with prototyping tools such as Figma prototypes or ProtoPie.
• Requires a basic understanding of UX principles, usability, accessibility, and responsive design.
• Requires the ability to organize and communicate complex information clearly through visual documentation.
• Requires familiarity with visual and media editing tools used for staff-facing communication materials (e.g., Adobe Premiere Pro, Adobe After Effects, or comparable video editing software).
• Exposure to UI animation or motion concepts is preferred.
• Requires strong attention to detail and the ability to iterate designs based on feedback.
• Requires the ability to manage multiple tasks and meet deadlines with guidance.
• Requires curiosity, adaptability, and a strong desire to learn new tools, systems, and business processes.
• Requires effectiveness in communicating design thinking and journey insights to both design and non-design audiences.
• Must have a portfolio demonstrating coursework, projects, or practical examples of UI, UX, or journey mapping work

Physical Requirements:

• Move about the work area.
• Reach, grab, and sort materials.
• Communicate in person and via telephone.
• Identify and recognize small font communication.
• Ability to transport a minimum of 10 pounds.

Work Environment

This position operates in a professional office environment and requires regular, in-person collaboration with staff across departments. Due to the observational, training, and cross-functional nature of the role, this position is onsite at FSCU locations and is not eligible for remote work.