Senior User Experience Designer

Fidelity Investments; Smithfield (RI); On-site; USD 110,000 - 170,000; Full time

Job summary

Fidelity Investments is seeking a Senior User Experience Designer passionate about making investing accessible. You will lead design strategy on your product team, collaborating with product owners to inform strategy and deliver value across web, native, and automated channels.

Join a fast-paced, data-driven environment where design is deeply valued. You will review a portfolio, shape end-to-end customer journeys, and help advance Fidelity’s UX Design team practices across Wealth and Cash

Qualifications

• 4+ years of UX or related experience
• A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors
• Experience with agile teams delivering digital products
• Experience using research to inform design decisions
• A digital portfolio reviewable online
• Broad design skills (visual, information architecture, prototyping, design thinking, user research, writing)
• Ability to design across web, native, and automated channels
• Strong written and verbal communication with partners and executives
• Foundational development knowledge (web and mobile)
• Familiarity with design systems and scaling
• Collaboration with user research to understand customer problems
• Ability to distill qualitative/quantitative feedback into themes
• Experience with AI-powered tools to augment design
• Curiosity to ask why
• Design brings happiness

Responsibilities

• Lead design strategy and execution on the product team
• Help define design work to achieve business outcomes
• Consult with product owner to inform product strategy
• Contribute to the culture of the UXD group

Skills

Design strategy

UX experience

Agile teams

User research

Portfolio review

Cross-channel design

Communication

Web & mobile development

Design systems

AI-powered tools

Curiosity

Creative happiness

Education

Degree in related field

Tools

AI design tools

Job description

Note: Fidelity will not provide immigration sponsorship for this position.

Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast‑paced environment where decisions are data‑focused, collaborative, and iterative. The organization deeply values design.

Senior UX Designers Typically

• Lead the design strategy and execution on their product team, with some guidance and coaching
• Help define the design work and deliver business outcomes on the product team
• Consult with the product owner to help inform product strategy
• Contribute to the culture of the UXD group

The Expertise And Skills You Bring

• 4 plus years of UX or related experience is preferred
• A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
• Experience working on agile teams delivering value in digital products preferred
• Experience running and/or using research to support evidence‑focused design decisions preferred
• A digital portfolio we can review online is required
• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
• Ability to design across all channels including web, native, and automated
• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
• A foundation of development knowledge, both web and mobile
• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
• Partnering with user research to understand the customer problems to tackle
• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data‑driven design decisions
• Experience using AI‑powered tools and technologies to augment the design process, generate insights, accelerate problem‑solving, and deliver improved user experiences
• An unwavering curiosity to ask why
• Design brings you happiness

The Team

About The Cash Solutions UXD Team

Join the UX Design team creating best‑in‑class products that our customers use to manage their cash and specialty savings. As a Senior Designer aligned to Credit Cards, you'll help shape the end‑to‑end customer journey, from onboarding and account setup to payments, rewards, and account management. You'll design across native and web and collaborate with partners across Fidelity to make our financial experiences intuitive, seamless, and rewarding.

This role supports Wealth at Fidelity, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement‑related financial activities and the rules and regulations of numerous self‑regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.