Jr. Systems Administrator

Fort Valley State University; Fort Valley (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Fort Valley State University invites applications for the position of Junior Systems Administrator. This role supports university-wide systems software, assists with hardware planning, and provides technical assistance across campus.

Reporting to the CIO and IT leadership, the role involves installation, testing, documentation, and ongoing maintenance of servers, networking services, and security measures in a multi-user environment on a historic campus in Fort Valley, GA.

Qualifications

• Bachelor's degree in computer science or closely related field, or equivalent training/experience.
• Experience troubleshooting and resolving complex technical problems.
• Experience creating and maintaining technical documentation.
• Extensive knowledge of Windows and Mac OS X operating systems.
• One year of experience in a multi-vendor, multi-platform environment.
• Knowledge of PC/Mac hardware and software applications.
• Email systems, Listserv, Oracle, Web servers, Active Directory, TCP/IP networking.
• Understanding of common network protocols and security issues.

Responsibilities

• Manage team's ticket queue and escalate issues as necessary.
• Build electronic forms to improve university efficiency.
• Monitor website availability, patching, performance, and security.
• Maintain system availability and security procedures; manage user accounts.
• Manage university-wide systems (DHCP, DNS, file, mail, print servers).
• Assist in planning hardware/software changes and upgrades.
• Perform software evaluation, installation, testing, and support.
• Install, configure, test, maintain, and document systems software.
• Manage security solutions including firewall, anti-virus, and IDS.
• Develop and maintain backup and disaster recovery procedures.
• Provide technical support to peers on systems and applications.
• Performs other duties as assigned.

Skills

Windows OS

MacOS

Active Directory

TCP/IP networking

Technical documentation

Problem solving

Multi-vendor environment

Customer service

Education

Bachelor's degree in computer science or closely related field

Tools

JAMF

Intune

ServiceNow

HTML

Job description

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Junior Systems Administrator

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an equal opportunity employer. The University does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or University System of Georgia policy.

JOB SUMMARY

Reporting to the Chief Information Officer. This position will also be directed by the Assistant Director of Information Technology and System Admin Team lead. This position is responsible for the installation, testing, maintenance, documentation, and provision of technical support for university wide systems software, as well as modifying existing and creating new systems software for specific needs. Assists with software product planning, evaluation, and testing. Assists in planning hardware changes and provides technical assistance to a variety of users across campus.

DUTIES AND RESPONSIBILITIES

• Manage the team's ticket queue and escalating issues as necessary.
• Build electronic forms to advance university efficiency.
• Monitors FVSU's website daily to ensure availability, patching, performance, and security.
• Maintain continuous system availability, system security procedures and access to user accounts.
• Manage university-wide systems such as DHCP, DNS, file, mail, and print servers as well as their associated operating systems and software.
• Assists in the planning and installation of new hardware and software systems.
• Assists in the coordination and implementation of software system changes and upgrades.
• Performs software product evaluation, including installation, testing, reporting, and technical support to the campus community.
• Installs, configures, tests, maintains, and documents systems software including operating systems, compilers, utility programs, email systems, web-based systems, database management systems, etc.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems
• Develops and maintains appropriate systems data backup and disaster recovery procedures to ensure integrity of computer system data. Maintains file system integrity using system management software tools.
• Provides technical support to peers on the use of systems and application software.
• Performs other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Ability to effectively adopt and integrate new networking and security technologies
• Ability to maintain a positive and professional relationship with faculty, staff and students, and provide exceptional customer service.
• Ability to communicate technical information to non-technical audiences.
• Ability to think logically, resolve problems, identify tasks, and develop project plans.
• Ability to prioritize multiple tasks and requests based on the organizational goals and objectives of the university.
• Interpersonal skills, problem-solving, and decision-making skills.
• Ability to work on multiple projects simultaneously and to provide input in a team environment.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science or closely related field; equivalent training and experience may be considered in lieu of degree.
• Proven ability to troubleshoot and resolve complex technical problems.
• Experience creating and maintaining technical documentation.
• Extensive knowledge of Windows and Mac OS X Operating Systems.
• One (1) years' experience in a multi-vendor, multi-platform environment.
• Knowledge of PC/Mac hardware and software applications.
• Email systems, Listserv, Oracle, Web servers, Active Directory, TCP/IP networking.
• Understanding of common network protocols and operating systems along with their relevant security issues
• Possess real-world operational and implementation expertise to deliver integrated security solutions

PREFERRED QUALIFICATIONS

• Industry certifications for IT professionals a plus (A+, Net+, Server+, etc.)
• Higher education institution IT experience
• Experience with HTML
• Experience in technical writing and documentation.
• Experience with JAMF and Intune device management solutions
• Experience with managing a service desk queue such as Service Now

COMPLEXITY AND SCOPE OF WORK

• Occasional travel
• Evening/night/weekend work – on occasion; sometimes with little advance notice
• Climate controlled environment

PHYSICIAL DEMANDS/WORK ENVIRONMENT

• Ability to lift up to 50 pounds and handle other physical demands (working on a ladder, moving equipment, using power tools etc.)
• Requires talking, hearing, seeing continuously and fine hand manipulation, walking, standing, kneeling, stooping, bending, grasping, pulling and climbing frequently.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.