Technology Support Technician I

Fort Valley State University; Fort Valley (GA); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Fort Valley State University invites applications for a Technology Support Technician I (Temporary). This role provides hardware and software support to the university community, handling phone assistance, password resets, and basic application help.

The position requires a high school diploma and at least one year of related experience, with preferred certifications such as A+ or Net+. The incumbent will assist with inventory, documentation, and end-user training in a campus IT environment.

Qualifications

• High School diploma and 1 year of related experience.
• Customer service attitude and experience.
• Knowledge of Windows and Mac operating systems and basic software programs.

Responsibilities

• Answers the IT technical support phone line and creates work orders for users.
• Resolves login issues and password resets for computers/networks.
• Responds to basic application support questions and general user inquiries.
• Checks in/out hardware on loan and logs information in the inventory system.
• Creates end-user documentation to aid in support.
• Performs related duties as assigned.

Skills

Customer service

Problem solving

Communication

Computer basics

Windows/macOS knowledge

Education

High School diploma

A+ or Net+ certification

Tools

Windows

Mac OS

Microsoft Office

Inventory tracking system

Job description

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Technology Support Technician I (Temporary)

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an equal opportunity employer. The University does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or University System of Georgia policy.

JOB SUMMARY

This position is responsible for providing technical (hardware and software) support to the entire university community.

DUTIES AND RESPONSIBILITIES

• Answers the IT technical support phone line and creates work orders for users.
• Works with users to resolve specific issues such as logging into a computer/network, resetting passwords, etc.
• Responds to basic application support questions, and general questions from users.
• Checks hardware in/out that is on loan to users; logs information into inventory tracking system.
• Creates documentation for end user to aid in user support.
• Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of university policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of computer hardware, software, and peripheral equipment installation.
• General knowledge of information technology for classroom use.
• General knowledge of Windows and Mac operating systems.
• Skill with Microsoft Office for Windows and Apple.
• Skill in decision making and problem solving.
• Skill in oral and written communication.
• Skill in customer service.

MINIMUM QUALIFICATIONS

• High School diploma.
• One year of related experience required.
• Customer Service attitude and experience.

PREFERRED QUALIFICATIONS

• Certifications such as A+, Net+
• Formalized Helpdesk Training

COMPLEXITY AND SCOPE OF WORK

• The work consists of varied technical duties. Frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to provide Tier I technical support for the university campus and off-site locations.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee occasionally lifts light and heavy objects.
• The work is typically performed in an office.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653