Jr. IT Support Technician

twentysix; Harrisburg (Dauphin County); On-site; USD 44,000 - 46,500; Full time

Job summary

WebFX, a full-service digital marketing agency based in the US, is seeking an entry-level IT Support Technician. You will provide technical support for computer systems, software, and hardware, respond to queries, and help educate team members on technology.

We offer on-site training, clear career progression, and a compensation range of $44,000–$46,500 (potential GPA bonus). Join a fast-growing team delivering world-class solutions to mid-size businesses worldwide.

Qualifications

• Bachelor’s degree in information technology or related field.
• GPA above 3.4.
• Part-time/summer job or internship required.
• Customer service experience in any industry.
• Experience in tech support or IT help desk.
• Strong understanding of Windows OS.
• Strong understanding of Mac OS.
• Solid understanding of latest business office technologies.

Responsibilities

• Provide technical support for computer systems, software, and hardware.
• Respond promptly to queries in person and by email.
• Educate team members on technology and problem solving.
• Install, modify, and repair hardware and software.
• Run diagnostic programs to identify and resolve problems.
• Maintain performance of computer systems.
• Resolve problems with LAN, Wi‑Fi and other systems.
• Install and configure new Windows and Mac workstations.
• Create new accounts for incoming team members.
• Support online software configuration and answer team member questions.
• Document new processes and communicate them to team members.

Skills

Customer service

Tech support

IT Help Desk

Windows OS

Mac OS

Communication

Time management

Problem solving

Teamwork

Learning mindset

Education

Bachelor's Degree

Tools

Windows OS

Mac OS

Office 365

Job description

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!

We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Qualifications

• A Bachelor’s Degree
• Majors in Information Science, Information Technology, Management Information Systems, and other related fields
• GPA above 3.4
• Part‑time/summer job/internship experience (must)
• Customer service experience in any industry
• Experience in tech support or IT Help Desk work
• Solid understanding of Windows OS
• Solid understanding of Mac OS
• Solid understanding of latest business office technologies
• Signature FXer traits: interest in web & new tech, take direction well, comfortable initiating decisions, work independently or with team, professional and dependable worker with strong work ethic, self‑motivated, detail‑oriented, proactive problem‑solver, strong time/project management, solid analytical skills, urgency, excellent communication, lifelong learner.

Responsibilities

• Provide technical support for incoming queries related to computer systems, software, and hardware
• Respond promptly to queries in‑person and via email
• Educate team members on technology and walk them through the problem‑solving process
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to identify and resolve problems
• Maintain performance of computer systems
• Resolve technical problems with LAN, Wi‑Fi, and other systems
• Install and configure new Windows and Mac workstations
• Create new accounts for incoming team members
• Support online software configuration and answer team member questions
• Document new processes and communicate them to team members

A Typical Day in the Life

• 10% researching, implementing, and documenting team‑wide process improvements
• 30% creating and managing team‑member accounts
• 60% performing Help Desk support, troubleshooting technical issues, and working with team members to find solutions
• 100% pursuing your own personal best while delivering real‑world impact for our clients

Benefits & Training

• Bootcamp training program for new FXers to learn hard skills necessary for success
• World‑class on‑the‑job training from senior IT specialists and opportunities for ongoing learning and development
• On‑site, state‑of‑the‑art training amenities for departmental trainings, industry updates, and monthly Lunch‑and‑Learns
• Promotional path: Jr. IT Support Technician > IT Specialist > IT Analyst > IT Consultant > Lead IT Consultant > Sr. IT Consultant
• Compensation: $44,000 – $46,500 (potentially higher based on experience); possible bonus for GPA of 3.8+ or graduating with high honors