Jr. Account Manager at Root Creative Marketing

Root Creative Marketing; Fresno (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Root Creative Marketing is seeking a Junior Account Manager to drive client relationships, coordinate projects, and oversee retainer work. You will partner with creative and marketing teams to deliver high-quality work and identify growth opportunities, with a focus on retaining clients and expanding services.

The role is full-time and on-site in Fresno, CA, offering a collaborative environment and opportunities for career growth within a dynamic agency.

Qualifications

• Experience in managing agency client relationships and projects.
• Strong written, verbal, and presentation communication skills.
• Ability to balance fast-paced projects with ongoing accounts and scope changes.

Responsibilities

• Be the day-to-day contact for assigned retainer and project clients, ensuring satisfaction.
• Coordinate and deliver short-term client projects from kickoff to final delivery on time and to standard.
• Oversee ongoing retainer work with cross-functional teams to maintain quality and consistency.

Skills

Agency experience

Project management

Client management

Communication skills

Problem solving

Presentation skills

Education

Bachelor's degree in Marketing/Communications/Business/PR

Tools

Avaza

Asana

Monday.com

ClickUp

Slack

Job description

This Full time on site position offers great opportunities for career growth.

Job Summary

The Junior Account Manager plays a pivotal role in driving the continued growth and success of both our clients and our agency. This role utilizes a unique blend of communication, marketing, creative, and organizational skills to manage day-to-day client relationships. Working under the direction of the Senior Account Manager, you will act as a primary point of contact for assigned accounts, ensuring project excellence, fostering client trust, and identifying strategic opportunities for growth.

Responsibilities

• Client Relationship Management: Serve as the reliable, day-to-day point of contact for both retainer accounts and project-based clients, ensuring open communication and high satisfaction.
• Project Coordination & Execution: Manage short-term client projects from kickoff to final delivery, keeping fast-paced timelines on track and delivering work within scope and up to Root's standards of excellence.
• Retainer Account Oversight: Collaborate with creative and marketing teams so ongoing retainer deliverables are executed on time, within scope, and at a consistent level of quality.
• Workload Balancing: Prioritize quick-turn project deadlines alongside ongoing retainer work so neither suffers.
• Strategic Planning: Identify opportunities to expand services, improve campaign performance, and drive retention, including turning successful project clients into retainer relationships.
• Meeting Facilitation: Prepare for and participate in client status meetings, presentations, and creative reviews.
• Problem-Solving & Escalations: Proactively address client feedback or challenges with a solution-oriented approach to maintain positive agency-client relationships.
• Reporting & Analytics: Track, analyze, and present key campaign and project results to clients to demonstrate ROI and growth.

Qualifications

• 1-3 years of agency experience in client management, project coordination, or account executive roles.
• Bachelor's degree in Marketing, Communications, Business, Public Relations, or a related field (or equivalent practical experience).
• Strong project management skills with proven ability to balance fast-turnaround projects alongside ongoing accounts.
• Clear, professional communication skills (written, verbal, and presentation) for leading client meetings and facilitating creative reviews.
• Problem-solving mindset capable of handling client feedback, navigating scope changes, and resolving issues proactively.
• Familiarity with agency workflows and team collaboration tools (e.g., Avaza, Asana, Monday.com, ClickUp, or Slack).

Join us as a Junior Account Manager and become part of a vibrant team committed to driving success through energetic engagement, strategic thinking, and exceptional client service!

Pay: $45,000.00 - $50,000.00 per year

Benefits

• 401(k)
• Health insurance
• Paid time off

Work Location: In person