Jr. Account Manager

FDH Aero; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (FSA)

401k matching

Wellness programs

Job summary

FDH Aero is seeking a Jr. Account Manager in Massachusetts to support day-to-day client relationships, quotes, and order fulfillment. You will coordinate RFQs, manage product availability, and collaborate with the outside sales team to drive new business opportunities.

The role requires a Bachelor's degree, aerospace sales experience, and strong communication skills. ITAR/equipment familiarity is valued, with competitive benefits and a path for growth within a global aerospace supplier.

Qualifications

• Bachelor's degree required with a preferred major in Business or related field
• 3 years of sales experience in the aerospace industry preferred
• 6-12 months of experience effectively developing, managing, and leading a sales team preferred
• An understanding of and working knowledge of aerospace quality management practice
• Knowledge and understanding of aircraft parts and aerospace requirements
• Knowledge of inventory practices and general aerospace requirements regarding same
• Knowledge in OEM, MRO, and general aerospace business environment
• Ability to demonstrate selling skills including negotiating and relationship building with a strong customer focus
• Ability to establish credibility and rapport quickly
• Advanced verbal and written communication skills
• Must be computer savvy and learn company proprietary software programs
• Self-starter that shows initiative in improvements and in helping the company grow
• Ability to plan profitable sales and operational strategies to meet or exceed required goals
• Ability to be detailed oriented and perform in-depth account research, if required
• Maintain clear and accurate data entry, documentation and reporting skills, as required
• Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
• Familiarity with aerospace industry quality compliance requirements, including AS9120, ASA100

Responsibilities

• Assist in managing day-to-day client relationships and communications, ensuring timely and accurate responses to client inquiries and needs
• Generate and send customer quotes using the company ERP software
• Receive and coordinate daily tasks from the sales department, including customer RFQs and follow-up requests
• Build and maintain a deep understanding of our systems, products, and services
• Support the identification and development of new business opportunities within existing accounts
• Ensure a high level of customer service is provided to clients, addressing and resolving any issues or concerns promptly and effectively
• Conduct market research to stay informed about industry trends, competitor activities, and client developments
• Communicate effectively with internal teams to ensure seamless delivery of services
• Conduct regular account review to ensure customer satisfaction
• Negotiate prices with customers for potential orders
• Work closely with outside sales team including quoting, reports, and product availability
• Enter customer contracts (PO) in the system and send an acknowledgement
• Perform other duties not assigned

Skills

Sales experience

Aerospace knowledge

Customer relationships

Negotiation

CRM software

MS Office

ERP systems

Data entry

Education

Bachelor's degree in Business or related field

Tools

ERP software

Microsoft Office

Excel

CRM software

Job description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our Values Guide Everything We Do

We Are Service First

We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful

We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers

We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded

We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable

We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People

We Value Our People – That's why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

• medical
• dental
• vision
• Flexible Spending Accounts (FSA)
• 401k matching
• wellness programs

We Are Looking For

The Jr. Account Manager is for responsible for all aspects of sales support including but not limited to; contract review, customer and some vender relation management, and working closely with outside sales team including quoting, reports, and product availability. The Jr. Account Manager may be assigned multiple tasks on a daily basis.

What You'll Do (Responsibilities)

• Assist in managing day-to-day client relationships and communications, ensuring timely and accurate responses to client inquiries and needs
• Generate and send customer quotes using the company ERP software
• Receive and coordinate daily tasks from the sales department, including customer RFQs and follow-up requests
• Build and maintain a deep understanding of our systems, products, and services
• Support the identification and development of new business opportunities within existing accounts
• Ensure a high level of customer service is provided to clients, addressing and resolving any issues or concerns promptly and effectively
• Conduct market research to stay informed about industry trends, competitor activities, and client developments
• Communicate effectively with internal teams to ensure seamless delivery of services
• Conduct regular account review to ensure customer satisfaction
• Negotiate prices with customers for potential orders
• Work closely with outside sales team including quoting, reports, and product availability
• Enter customer contracts (PO) in the system and send an acknowledgement
• Perform other duties not assigned

What You Bring (Qualifications & Skills)

• Bachelor's degree required with a preferred major in Business or related field
• 3 years of sales experience in the aerospace industry preferred
• 6-12 months of experience effectively developing, managing, and leading a sales team preferred
• An understanding of and working knowledge of aerospace quality management practice
• Knowledge and understanding of aircraft parts and aerospace requirements
• Knowledge of inventory practices and general aerospace requirements regarding same
• Knowledge in OEM, MRO, and general aerospace business environment
• Knowledge of inventory practices and general aerospace requirements regarding the same
• Ability to demonstrate selling skills including negotiating and relationship building with a strong customer focus
• Ability to establish credibility and rapport quickly
• Advanced verbal and written communication skills
• Must be computer savvy and learn company proprietary software programs
• Self-starter that shows initiative in improvements and in helping the company grow
• Ability to plan profitable sales and operational strategies to meet or exceed required goals
• Ability to be detailed oriented and perform in-depth account research, if required
• Maintain clear and accurate data entry, documentation and reporting skills, as required
• Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
• Familiarity with aerospace industry quality compliance requirements, including AS9120, ASA100

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.