JR_007910 - Patient Access Representative - ED Registration - FT Night (11p-7a)

Jefferson Health; Abington (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Representative for the Emergency Department. This full-time night shift role involves registering patients, verifying insurance, and ensuring compliance with healthcare protocols. The ideal candidate will have strong communication skills and a background in customer service within a healthcare setting.

Qualifications

• Minimum 3 years of customer service experience in a healthcare-related environment.
• Prior registration experience in Emergency Department preferred.

Responsibilities

• Provides a positive patient experience and registers patients accurately.
• Gathers and verifies patient demographic and insurance information.
• Communicates and collects out-of-pocket payments from patients.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma or GED

Associate's Degree in Healthcare or Business Administration

Tools

EPIC

Cerner

Microsoft Office

Job description

JR_007910 - Patient Access Representative - ED Registration - FT Night (11p-7a)

Join to apply for the JR_007910 - Patient Access Representative - ED Registration - FT Night (11p-7a) role at Jefferson Health

Job Details

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity, and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with Jefferson's values.
• Gathers accurate demographic information to identify Jefferson patients with existing medical records or to assign new ones.
• Requests photo ID and insurance cards, scans copies.
• Records complete demographic and insurance information. Enters orders and confirms medical necessity for outpatient visits. Interviews patients to complete the Medicare Secondary Payer (MSPQ) questionnaire for Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liabilities. Ensures proper referrals and authorizations are on file as needed.
• Completes all activities adhering to departmental and institutional protocols.
• Ensures regulatory and compliance requirements are met.
• Achieves individual and team performance metrics.
• Communicates and collects out-of-pocket payments from patients at the time of service.
• Rotates assignments across all points of service within Patient Access (Outpatient Registration and Emergency Department).

Proficient with computer and Microsoft Office, familiar with healthcare EHR applications such as EPIC and Cerner. Knowledge of medical terminology and third-party insurance coverage, including managed care plans. Strong verbal and written communication and customer service skills. Meticulous attention to detail.

Minimum Education and Experience Requirements

High School Diploma or GED required; associate's degree in healthcare or business administration preferred. Minimum 3 years of customer service experience in a healthcare-related environment, with prior registration experience in Emergency Department preferred. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement.

Work Shift

Night shift (11 p.m. - 7 a.m.)

Location

1200 Old York Road, Abington, PA

Additional Information

Jefferson Health is committed to equal opportunity employment and provides a comprehensive overview of the organization’s values and community engagement.