JR_007910 - Patient Access Representative - ED Registration - FT Night (11p-7a)

Jefferson Health; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative for night shifts. In this role, you will ensure a positive patient experience by accurately registering patients and gathering essential insurance information. Your strong communication skills will shine as you interact with patients and families, ensuring compliance with all regulatory requirements. This role offers a unique opportunity to work in a fast-paced environment, contributing to the healthcare experience of many. If you are detail-oriented and passionate about customer service, this position is perfect for you!

Qualifications

• 3+ years of customer service experience in healthcare or related fields.
• Proficient with healthcare EHR applications and Microsoft Office.

Responsibilities

• Register patients accurately and gather necessary demographic information.
• Verify insurance coverage and collect out-of-pocket liabilities.

Skills

Customer Service Skills

Strong Communication Skills

Attention to Detail

Healthcare Knowledge

Microsoft Office Proficiency

Education

High School Diploma or GED

Associate's Degree in Healthcare or Business Administration

Tools

EPIC

Cerner

RTE (Real Time Eligibility)

Phreesia

Job description

JR_007910 - Patient Access Representative - ED Registration - FT Night (11p-7a)

Apply locations Montgomery County, PA time type Full time posted on Posted 2 Days Ago job requisition id REQ-0000819

Job Details

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned.
• Requests photo ID and insurance cards, scanning copies.
• Records complete and accurate demographic and insurance information. Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols.
• Assures regulatory and compliance requirements are met.
• Achieves individual and team performance metrics.
• Communicates and collects out-of-pocket liability from patients at the time of service.
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.

Knowledge of medical terminology and/or third-party insurance coverage including managed care plans.

Strong verbal and written communication and customer service skills.

Meticulous attention to detail.

Minimum Education and Experience Requirements:

Required High School Diploma or GED, associate's degree in healthcare or business administration preferred.

AND

Outpatient/Admissions: Minimum 3 years of customer service experience in customer-facing roles.

Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Department preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Work Shift

Workday Night (United States of America)

Worker Sub Type

Regular

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.