JR_007910 - Patient Access Representative - ED Registration - FT Night (11p-7a)

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Representative to enhance patient experiences. In this pivotal role, you will be the first point of contact for patients, ensuring accurate registration and insurance verification while providing exceptional customer service. Your meticulous attention to detail and strong communication skills will be essential in navigating complex patient interactions and maintaining compliance with healthcare protocols. Join a team that values compassion and excellence, and make a meaningful impact in the lives of patients and families.

Qualifications

• 3+ years of customer service experience in healthcare or related fields.
• Proficient in healthcare EHR applications and Microsoft Office.

Responsibilities

• Register patients and gather accurate demographic and insurance information.
• Ensure compliance with regulatory requirements and departmental protocols.

Skills

Customer Service

Communication Skills

Attention to Detail

Demographic Information Gathering

Insurance Verification

Education

High School Diploma or GED

Associate's Degree in Healthcare or Business Administration

Tools

EPIC

Cerner

Microsoft Office

RTE (Real Time Eligibility)

Phreesia

Job description

Job Details

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity, and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned.
• Requests photo ID and insurance cards, scanning copies.
• Records complete and accurate demographic and insurance information. Enters orders and confirms medical necessity for outpatient visits, if appropriate. Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia, or payer websites to verify patients' insurance coverage and benefits, including patient's out-of-pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols.
• Assures regulatory and compliance requirements are met.
• Achieves individual and team performance metrics.
• Communicates and collects out-of-pocket liability from patients at the time of service.
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).
• Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications such as EPIC, Cerner.
• Knowledge of medical terminology and/or third-party insurance coverage including managed care plans.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.

Minimum Education and Experience Requirements:

• Required High School Diploma or GED, associate's degree in healthcare or business administration preferred.
• AND
• Outpatient/Admissions: Minimum 3 years of customer service experience in customer-facing roles.
• Emergency Department: Minimum 3 years experience in hospital, physician practice, or related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with at least 1 year of experience will also be considered as meeting the experience requirement.