Joybird Design Sales Associate *NEW STORE OPENING IN PASADENA*

5 Stitch Industries Inc.; Pasadena (CA); On-site; USD 36,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off and holidays

Job summary

La-Z-Boy Incorporated in California's Pasadena showroom seeks a Lead Sales Associate to drive sales and deliver an exceptional customer experience. You will open/close the store, supervise in the absence of management, and lead a team to meet financial targets while maintaining showroom standards.

The role emphasizes building a personal client base, proactive outreach, and collaboration with product/marketing teams. Flexible schedule and uncapped commission are key aspects.

Qualifications

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Open and close the store and perform duties in the absence of management.
• Open and close with store keys and alarm code.
• Prepare daily sales reports for retail leadership.
• Oversee sales floor during high volume; support sales team and supervise to meet financial goals.
• Lead Sales Associate role; model exceptional customer experience.
• Maintain showroom design and merchandising standards.
• Grow client base by building personal clientele and driving store sales through follow-up/outreach.
• Assist leadership to create programs to improve customer experiences.
• Share insights with product, marketing and tech teams about customer needs.
• Listen to and resolve customer feedback and complaints.

Skills

Customer service

Interpersonal skills

Leadership / supervision

Education

No formal education required

Tools

Mac OS

Microsoft Office

Job description

Job Summary

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

Key Responsibilities

• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned to open and close the store with store keys and alarm code.
• Responsible for daily sales reporting to retail leadership.
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service.
• Effectively perform the Lead Sales Associate role, serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintain showroom design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building a personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist leadership team to create programs and initiatives to improve customer experiences.
• Share valuable insights with product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

Scope & Impact

This role supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales.

Minimum Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Preferred Requirements

• Passion for driving the customer service experience.
• Proficient in managerial responsibilities as a Key Holder.
• Knowledge of furniture industry a plus.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft Office.
• Strong leadership and communication skills both written and verbal.

Supervisory Responsibilities

No direct reports but responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Part Time Designers.

Physical Demands / Work Environment

Able to routinely move objects weighing over 50 pounds and to understand safety requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You Can Expect

• Base Compensation Range: $18 per hour
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals.
• The Compensation Range is at least the local applicable minimum wage and up to the high‑earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.
• Weekly Hours: 40

Benefits for Employees in the US

• Medical, Vision, Dental and Basic Life Insurance; 401(k) retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non‑exempt only) or state‑mandated sick time.
• More information can be found via: https://learn.bswift.com/la-z-boy

Travel Requirement

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

Equal Opportunity Employer

At La‑Z‑Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service and quality products. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734‑242‑1444.