Joy Creator

nbc-careers; Frisco (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

The Nothing Bundt Cakes in Frisco, TX is hiring a Front of House Team Member focused on delivering a warm guest experience. You will serve as a Joy Creator and Crafter, greeting guests, educating them on cake options, and assisting with order assembly to ensure top-quality presentation.

The role requires strong customer service, knowledge of product offerings, and the ability to upsell related goodies while maintaining a clean, welcoming bakery environment.

Qualifications

• Focus on delivering a warm, welcoming guest experience.
• Knowledge of NbC cake differentiation, sizing, flavors, and promotions.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm to assess interests and needs.
• Maintain product knowledge to educate guests on cake options, pricing, and promotions.
• Suggest additional merchandise to complete celebrations (balloons, candles, cards).
• Process guest orders efficiently using the point-of-sale system and invite guests to NbC Email Club.
• Uphold clean bakery presentation, including routine cleaning and displaying products.
• Replenish retail merchandise and cake display cases for strong visuals.
• Follow health and safety guidelines and NbC policies, including dress code and hygiene.

Job description

Position Summary

The Nothing Bundt Cakes (NbC) Front of House (FOH) Team Member creates a warm, welcoming environment, engages with our guests, and ensures memorable experiences. This role encompasses two key positions: Joy Creator and Crafter. The FOH Team Member offers creative solutions for unique celebratory occasions, applies the finishing decorative touches to our frosted cakes, assembles orders to ensure accuracy and the highest-quality presentation for our guests, and leaves guests with a positive, lasting impression. This Team Member follows strict proprietary methods and food safety standards, embodies NbC core values, and demonstrates a strong commitment to guest satisfaction as well as efficiency in the workplace.

Accountabilities/Duties

Joy Creator

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.