Guest Service RepresentativeJoy Creator

Nothing Bundt Cakes #132; High Point (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Flexible schedule

We observe all major holidays

Team building outings

Job summary

Nothing Bundt Cakes #132 in High Point, NC is seeking a Joy Creator to welcome guests in person and by telephone, guiding them to the perfect cake for their celebration. You will perform light crafting department duties, help with simple cleaning, and clerical tasks to keep the shop smooth.

You will introduce guests to products, suggest add-ons, assist with orders, balance the POS, collect emails, and keep the retail area tidy and inviting.

Qualifications

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Has integrity.
• Takes initiative.
• Works well under pressure.
• Outgoing and friendly personality.
• Attention to detail.
• Multi‑tasking ability.
• Strong sales ability.
• Strong sense of urgency.
• Genuine care for others’ needs.

Responsibilities

• Introduce walk‑in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk‑in orders
• Suggest the purchase of add‑ons and retail to make the product a complete experience
• Assist phone‑in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products, and promotions
• Keep the retail area clean, swept, and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Carry out the duties the crafter and other departments assign from time to time

Skills

Teamwork

Follow instructions

Integrity

Initiative

Work under pressure

Outgoing personality

Attention to detail

Multi‑tasking

Strong sales ability

Sense of urgency

Genuine care for others’ needs

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Employee discounts
• Flexible schedule
• We observe all major holidays
• Team building outings
• Flexible work schedules
• You don’t have to be 18 to work here, so students can join us
• You’ll get trained, not only on selling cake, but on growing your career
• We love to celebrate and bring joy to the community

Company and Culture

At Nothing Bundt Cakes, the Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

Job Position

The Joy Creator creates a warm and welcoming environment to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning, and clerical duties.

Responsibilities

• Introduce walk‑in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk‑in orders
• Suggest the purchase of add‑ons and retail to make the product a complete experience
• Assist phone‑in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products, and promotions
• Keep the retail area clean, swept, and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Carry out the duties the crafter and other departments assign from time to time

Qualifications

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi‑tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs