Guest Service Representative

Nothing Bundt Cakes #71; Houston (TX); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Performance bonuses

Job summary

Nothing Bundt Cakes #71 in Houston is seeking a Joy Creator to deliver exceptional guest service in our friendly bakery environment. The ideal candidate will assist guests in ordering cakes for celebrations and ensure perfect order execution.

This role involves maintaining a clean retail area, operating the POS system, and using creative solutions to enhance customer satisfaction. We offer competitive compensation starting at $11 per hour, plus performance bonuses and employee discounts.

Qualifications

• Must be able to lift 50 pounds.
• Strong knowledge of products, prices, and promotions.
• Willingness to assist other departments as necessary.

Responsibilities

• Serve guests in person and over-the-phone.
• Assist with walk-in and phone orders.
• Maintain cleanliness of retail area.
• Operate POS system accurately.
• Suggest additional retail items to guests.

Skills

Customer service

Ability to handle cash and operate POS

Creative problem-solving

Knowledge of bakery products

Job description

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

Joy Creator serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Joy Creator assist the Crafting department, perform light cleaning, and some clerical duties.

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Compensation:

The Joy Creator will earn at least $11 per hour to start. Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation is available, including performance bonuses and other perks.

Responsibilities:

• Abides by all NbC policies and procedures
• Upholds NbC's image and brand
• Keeps case in retail area stocked with Bundtlets, 8”, and 10” cakes, and back-up sample trays
• Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
• Folds cake boxes
• Introduces walk-in guests to our bakery and provides guest tour presentations
• Assists guests with walk-in orders while using creative celebration solutions
• Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
• Assists phone guests by placing incoming orders
• Acts as last line of defense for ensuring brand standards are met
• Operates point of sale (POS) system with accuracy and efficiency
• Gathers guest email addresses
• Maintains a strong knowledge of NbC's products, prices, and promotions
• Keeps retail area clean, swept, and neatly merchandised
• Dusts all retail surfaces, including all counter tops, and POS stations
• Performs duties assigned by Crafting department such as fluffing bows and making design pieces
• Assists other departments as necessary

Qualifications:

Candidates must be able to lift 50 pounds.

We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

We can’t wait to meet you!