Joy Creator

Nothing Bundt Cakes; Algonquin (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

Nothing Bundt Cakes is hiring a Guest Service Representative to create a warm, welcoming bakery experience for guests. You will explain cake options, handle orders at the POS, and upsell greeting accessories while upholding NbC standards.

This role requires energy, strong interpersonal skills, and a focus on guest satisfaction in a fast-paced setting. Training emphasizes excellent service and brand values across daily operations.

Qualifications

• No formal education required; 16+ age minimum; prior guest service experience is a plus.
• Previous guest service experience at bakery/retail is beneficial.
• Ability to stand for extended periods and work in a fast-paced environment.

Responsibilities

• Greet guests warmly and determine interests and needs using NbC Sweet Steps of Service.
• Educate guests on cake options, pricing and promotions; upsell accessories.
• Process orders accurately using the POS system and invite guests to NbC Email Club.
• Maintain clean, organized bakery presentation and display case.
• Assist craftsmen with cake decorations and packaging supplies as needed.
• Follow health, safety and dress code guidelines.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Attention to detail

Organized

Self-motivated

Comfort with technology

Cash handling / POS

Tools

POS system

Job description

TITLE: Guest Service Representative

Position Summary

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a nconsistent work attendance and punctuality record.

Core Values and Competencies

Servant’s Heart

• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.

Spirit of a Champion

• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Knowledge,

Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education,

Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability

Example: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter!