Joy Creator/Froster

Nothing Bundt Cakes; Greenfield (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

Nothing Bundt Cakes is seeking a friendly Guest Service Representative in Wisconsin to greet guests, assist with cake selections, and process orders using the point-of-sale system.

This part-time role requires 15-20 hours weekly, including nights and weekends, with a focus on creating a warm, memorable guest experience and upholding NbC brand standards.

Qualifications

• Must be 18+ with a valid driver's license.
• Open availability including nights and weekends.
• Previous guest service in bakery/retail is a plus.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm.
• Educate guests on cake options and upsell accessories.
• Process orders accurately using the POS system.
• Maintain clean, organized display and assist with packaging.
• Uphold health, safety, and dress code standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Education

High school diploma (or equivalent)

Tools

Point-of-sale system

Job description

TITLE: Guest Service Representative

This location & posting requires you to be 18 years of age, have a valid driver's license, open availability night & weekends. We are looking for candidates interested in working 15-20 hours a week. This position will be FOH & BOH.

Position Summary

The Nothing Bundt Cakes (NbC) Guest Service Representative creates

a warm, welcoming environment for our guests, offers creative solutions for

unique celebratory occasions and sells our delicious cakes. The Guest Service

Representative is the first point of brand contact in our bakery and serves in

an essential role to engage and bring joy to our guests, create a memorable

experience and leave a positive, lasting impression. The Guest Service

Representative embodies NbC core values and demonstrates a strong commitment to

guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a nconsistent work attendance and punctuality record.

Core Values and Competencies

Servant’s Heart

• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.

Spirit of a Champion

• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education

Certifications and Work Experience Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability

Example: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter!