Journeyman Program Analyst

Forge Group, LLC; Arlington (VA); On-site; USD 100,000 - 115,000; Full time

Job summary

Forge Group, LLC is seeking a Project Specialist to support CISA International in managing and improving Agency-wide travel processes, agreements tracking, and records management. The role requires organizing, coordinating across DHS and interagency partners, and delivering reports and briefings for leadership.

Full-time position based in Arlington, VA with a focus on process improvement, customer service, and detailed data management in a federal context.

Qualifications

• Bachelor's degree in Business Administration, International Affairs, Public Administration, Political Science, Management, or related discipline.

Responsibilities

• Manage and support agency-wide international travel processes and requirements.
• Develop and maintain travel repositories, reports, and dashboards.
• Draft letters, memoranda, and supporting documents for visa and passport requests.
• Coordinate with DHS, CISA, and interagency partners to streamline travel processes.
• Analyze travel data, create reports and briefing materials for leadership.
• Update internal webpages, FAQs, and program information.

Skills

Written communication

MS Office

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Forge is a global solutions provider. We are a proud, certified woman-owned, service-disabled, veteran-owned small business (WOSB, SDVOSB) ignited to redefine the traditional GovCon mold, deliver innovations, and elevate collective impact. We are known as international problem fixers who only pursue work where we can truly make a difference. We are deeply integrated members of trusted client communities, energized and honored to be partners in questioning and solving human challenges across the world.

Forge strikes a precise balance between empowering autonomy and emphasizing the necessity of being part of a connected network of people and initiatives. It's led to a new echelon of collective excellence- one that continues to lead to monumental growth - and built a dream team of top-tier, collaborative, 'get-it-done' experts.

Our culture is everything. People come first. Our culture is built around a diverse group of employees empowered to think in different directions, a leadership team that trusts employees to lean in to unique greatness, and an operations team that deploys programs to support employee well-being and growth - both personally and professionally. We treat Forge like a co-op in which the input of staff drives corporate action.

With a 93% retention rate, it's evident that once we hire great people, we keep them. We're rated #2 Best Medium Business in all of Virginia, and we are a multi-year, multi-award winner of the Fortune® Magazine Best Workplaces in Consulting & Professional Services™, Best Medium Workplaces™, and Best Workplaces for Parents™. Based on employee feedback and independent analysis, we have been certified as a Great Place to Work™ six years in a row. In addition to recognition for top workplace culture, our growth ranked us on the 2024 and 2025 Inc. Magazine 5000 List of the Fastest-Growing Companies in America, and the Women Presidents Organization (WPO) and J.P. Morgan Chase named us one of 50 Fastest-Growing Women-Owned/Led Companies nationally. But most importantly, we're proud to be a company that puts people first.

The future of Forge is exciting and evolving - as capability and community remain the battle rhythm sustaining transformative success. We're searching for those who want to work hard, play hard, give back, and enjoy life. If this resonates with you, then come make a difference at Forge.

Requirement

Job Description

The candidate will support CISA International in managing and improving Agency-wide international travel processes, international agreements tracking, records management, and related program activities. This position will provide hands‑on support to CISA international travelers, maintain program repositories and information resources, analyze travel trends and program data, and develop reports and briefing materials for leadership. The Program Analyst will coordinate across CISA, DHS, and interagency stakeholders to ensure international travel and related activities are executed efficiently and in accordance with established requirements. The position requires a highly organized, customer‑focused professional who can manage detailed processes while identifying opportunities for continuous improvement.

Key Responsibilities

• Manage and support CISA's Agency-wide international travel process, ensuring travelers understand and complete applicable requirements.
• Provide proactive, customer‑focused guidance to CISA personnel navigating international travel procedures, systems, and documentation.
• Develop and maintain repositories for tracking international arrangements, agreements, travel records, and related reporting requirements.
• Draft, coordinate, clear, and process visa and official passport request letters, memoranda, and supporting documentation.
• Collect, review, track, and distribute international trip reports to appropriate CISA officials.
• Develop reports, briefings, statistics, graphics, and analyses identifying international travel trends, volume, destinations, and mission topics.
• Maintain and update CISA International webpages, internal platforms, dashboards, FAQs, and other frequently referenced program information.
• Conduct information sessions and develop guidance materials to educate CISA personnel on international travel processes and requirements.
• Coordinate with CISA components, External Affairs, OCIO, and interagency partners to streamline international travel requirements, processes, and supporting tools.
• Analyze existing travel, information management, and records management processes and recommend improvements to increase efficiency, usability, and effectiveness.

Qualifications/Requirements

The Candidate must have the ability to think strategically, act tactically, and display strong analytical and critical thinking skills. They must also build strong cross‑group working relationships and demonstrate exceptional organizational skills and attention to detail. The Candidate must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

We are looking for candidates withexperience in program analysis, program coordination, international travel support, business operations, or federal mission support. Successful candidates will possess strong organizational, analytical, customer‑service, and written communication skills with the ability to manage detailed processes involving multiple stakeholders and deadlines. Candidates should be comfortable working with program data, tracking systems, reports, records, and business processes while providing direct support and guidance to government personnel. The ideal candidate is proactive, detail‑oriented, responsive, and able to identify practical opportunities for improving processes and customer experience.

Minimum Qualifications

• US Citizen
• Bachelor's degree in Business Administration, International Affairs, Public Administration, Political Science, Management, or a related discipline, or an equivalent combination of education and relevant professional experience.
• Professional experience in program analysis, program coordination, operations, international travel support, or comparable federal mission‑support activities.
• Demonstrated ability to manage detailed administrative or operational processes involving multiple stakeholders, requirements, and deadlines.
• Strong professional writing and communication skills, including experience developing reports, briefings, memoranda, guidance, or similar business products.
• Experience collecting, organizing, tracking, and analyzing program information or data. Strong customer‑service skills with the ability to explain processes and requirements clearly to users at varying organizational levels.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
• Ability to obtain and maintain DHS Public Trust suitability.

Highly Desired Qualifications

• Prior experience supporting DHS, CISA, Department of State, DoD, or another federal agency. Experience supporting federal international travel, official passport, visa, country‑clearance, or related overseas travel processes.
• Familiarity with U.S. Government international travel policies, procedures, documentation, or approval processes.
• Experience developing or maintaining program trackers, repositories, dashboards, databases, portals, or other information‑management tools.
• Experience analyzing program or travel data and developing metrics, charts, graphics, reports, or executive‑level briefing materials.
• Experience with business‑process improvement, workflow analysis, SOP development, or records‑management improvement.
• Experience providing training, information sessions, user guidance, FAQs, or other customer‑support materials.
• Experience coordinating across multiple federal offices, agencies, or other complex stakeholder organizations.

Job

Full‑time

Location

Arlington, VA

Salary Range

$100,000 - $115,000 per year

Assigned Forge Job

Title: Project Specialist

Essential Duties

• Problem Solving- Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Diversity- Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Strategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Planning/Organizing- Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans.
• Professionalism- Tactfully approaches others; reacts well under pressure; treat others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Innovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Qualifications- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Language Skills- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence