Journeyman Plumber - Residential Service Pro

Sila Heating, Cooling, Plumbing, and Electric; Stoneham (MA); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Competitive hourly pay

Company vehicle and gas card

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and development

Career growth opportunities

Supportive team

Job summary

Sila Heating, Cooling, Plumbing, and Electric is seeking an experienced Journeyman Plumber in Massachusetts to diagnose, troubleshoot, and repair residential plumbing systems. You’ll fix water heaters, fixtures, and drainage, explain options to homeowners, and ensure work meets code standards.

With a Massachusetts Journeyman license and at least 3 years in the field, you will handle multiple service calls, maintain documentation, and contribute to a clean, professional job site.

Qualifications

• Active Massachusetts Journeyman Plumber license in good standing.
• At least 3 years of residential plumbing service experience.
• Experience diagnosing, troubleshooting, and resolving residential plumbing issues independently.
• Experience repairing and replacing water heaters and plumbing fixtures.
• Proficiency with copper, PEX, PVC, CPVC, and other common residential piping materials.
• Strong knowledge of Massachusetts plumbing codes, safety requirements, and industry best practices.
• Excellent customer service and communication skills.
• Valid driver’s license.

Responsibilities

• Diagnose, troubleshoot, service, and repair residential plumbing systems.
• Repair and replace water heaters, plumbing fixtures, faucets, toilets, water supply lines, drainage systems, sump pumps, and other residential plumbing components.
• Identify plumbing issues and determine the most effective repair or replacement solutions.
• Explain findings clearly and present options and estimates to homeowners.
• Recommend appropriate repairs, upgrades, and additional services based on customer needs.
• Complete repairs and installations safely, efficiently, and in accordance with Massachusetts plumbing codes and industry standards.
• Manage multiple service calls while maintaining excellent workmanship and minimizing callbacks.
• Maintain accurate service notes, job documentation, and customer records using ServiceTitan or similar software.
• Keep your company vehicle, tools, and work area clean and organized.
• Build strong customer relationships through professionalism, clear communication, and dependable service.
• Collaborate with the team and help mentor apprentices or junior plumbers when needed.

Skills

Massachusetts Journeyman Plumber lic

Residential plumbing expertise

Water heater repair

Customer service

Diagnostic troubleshooting

Excellent communication

Tools

ServiceTitan

Job description

Sila Heating, Cooling, Plumbing, and Electric is seeking an experienced Journeyman Plumber in Massachusetts to diagnose, troubleshoot, and repair residential plumbing systems. You’ll fix water heaters, fixtures, and drainage, explain options to homeowners, and ensure work meets code standards.

With a Massachusetts Journeyman license and at least 3 years in the field, you will handle multiple service calls, maintain documentation, and contribute to a clean, professional job site.