Journeyman Field Office Technician

MANTECH; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

MANTECH is seeking a Journeyman Field Office Technician to join our team in New Mexico, providing on-site IT support and services to USACE users. You will deploy to CASTLE-NET field offices, perform IT infrastructure wellness checks, and ensure compliance with IT policies.

Travel up to 75% is required, and a Secret clearance is required before starting. Ideal candidates have 4+ years in IT/support roles, strong hardware/software knowledge, and experience with remote tools and ticketing systems.

Qualifications

• Bachelor’s degree in IT/CS or related field; or 2+ years of relevant experience with an Associate degree.
• 4+ years of IT and/or field/user support experience.
• Strong hardware, software, and network troubleshooting knowledge.
• Experience with remote support tools and ticketing systems.
• Willing to travel extensively for field missions and maintain 8140 IAT Level II.

Responsibilities

• Provide on-site IT support by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conduct network performance evaluations, check conference room equipment, and support end-user devices to ensure compliance with USACE IT policies.
• Assist with IT equipment disposal training and support onsite personnel with IT issue ticketing and documentation.
• Deliver world-class IT services and responsive, dependable customer support to exceed the expectations of USACE IT end-users.
• Deliver vital solutions and strengthen the IT foundation with secure, innovative, and modernized technology.
• Collaborate with stakeholders to ensure complete and functioning systems meeting mission requirements.

Skills

IT troubleshooting

Remote support

Documentation

Ticketing systems

Travel readiness

Education

Bachelor’s degree in IT/CS

Associate degree + 2+ years

4+ years IT experience

Tools

Ticketing systems

Remote assistance tools

Job description

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Office Technician to join our team in New Mexico.

Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation’s toughest challenges.

Responsibilities include but are not limited to:

• Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conducting network performance evaluations, checking conference room equipment, and supporting end-user devices to ensure compliance with USACE IT policies.
• Assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing and documentation.
• Delivering world-class IT services and responsive, dependable customer support to exceed the expectations of USACE IT end-users.
• Delivering vital solutions and strengthening the IT foundation with secure, innovative, and modernized technological solutions.
• Working with all stakeholders to ensure complete and functioning systems that meet all mission requirements

Minimum Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field; or an Associate degree with 2+ years of relevant experience; or 4+ years of relevant experience.
• Possess 4+ years of experience in IT and/or field/user support roles with progressively responsible experience.
• Excellent technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field missions.
• Ability to maintain an 8140 IAT Level II certification and remain current with industry trends in network engineering and data security.
• Experience creating, maintaining, and communicating technical documentation for complex information technology systems.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with the USACE IT environment, regulatory requirements, and primary compliance automation tools.

Clearance Requirements:

• Must be a U.S citizen with an active Secret clearance prior to starting this position.

Physical Requirements:

• The person in this position must be able to travel 75% of the time.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [e-mail] (mailto:[e-mail]) and provide your name and contact information.