Journey Clubhouse Assistant Manager

Infor; Temecula (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

The Journey Clubhouse Assistant Manager at Pechanga Resort Casino oversees the restaurant in the absence of the F&B Outlet Manager and ensures guest satisfaction through high service standards.

Responsibilities include staffing, training, scheduling, budgeting support, and enforcing Pechanga's quality standards across the outlet. Flexibility to work all shifts is required.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• 3–6 months related experience and/or training.
• Ability to obtain and maintain Class A gaming license.
• Ability to obtain and maintain Food Handlers License or Serve Safe Certificate.
• Ability to obtain and maintain TIPS certification or equivalent.
• Proficient with a 10-Key and 30+ WPM typing.

Responsibilities

• Carry out policies and procedures of Pechanga Resort Casino.
• Ensure proper service as specified in the outlet's standards of service manual.
• Operate Restaurant/Outlet in an atmosphere as specified by manager.
• Address guest comments promptly, coordinating with kitchen and beverage manager.
• Ensure compliance to all rules, regulations, and procedures.
• Responsible for administrative duties for outlet as directed by outlet manager.
• Supervise and coach outlet staff, assign stations, and monitor attendance.
• Manage par levels and order supplies for beverage and food items.

Skills

Great Smile/Great Attitude

Professional Demeanor

Make eye contact

Work under pressure

Mental resilience

Education

High school diploma or GED

3–6 months related experience

Job description

GENERAL SUMMARY

The Journey Clubhouse Assistant Manager oversees the entire restaurant/outlet in the absence of the Food & Beverage (F&B) Outlet Manager. This position is also responsible for ensuring maximum guest satisfaction and dinning pleasure by consistently maintaining a high level of service and using correct operation procedures.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Carry out policies and procedures of Pechanga Resort Casino.
• Ensure proper service as specified in the outlet’s standards of service manual.
• Operate Restaurant/Outlet in an atmosphere as specified by manager.
• Act on all guest comments in a timely manner referring culinary and beverage situations to outlet chef and beverage manager.
• Ensure compliance to all rules, regulations, and procedures.
• Responsible for all administrative duties for outlet as directed by outlet manager, including disciplinary action, scheduling, and other duties.
• Display ability to substitute for cashiers as necessary and fully understand operations of cash-handling procedures, including point of sales equipment.
• Assist in supervision, plan and direct all outlet personnel on a daily basis including assigning stations, record attendance, and conduct real-time coaching of Team Members to ensure service standards are being followed.
• Order supplies to ensure proper par levels including all beverage and service food items and other tasks as required by outlet manager.
• Must have working knowledge of food served in the specific outlet and have strong familiarity with contemporary and traditional styles of cuisine.
• Must be capable of performing all positions within the department including serving, busing, hosting, and expediting.
• Be aware of contemporary nutritional and health requirements of customer base including dietary and safe food restrictions.
• Must be available to work all shifts in assigned outlet.
• Maintain proper labor percent as required by F&B Director.
• Assist manager in completing the weekly and monthly department forecasts.
• Submit and follow up maintenance requests and equipment shortages.
• Provide weekly menu and service training according to Pechanga standards.
• Conduct daily pre-shift meetings.
• Control china, silver, and glassware inventory.
• Other duties as assigned.

ACCOUNTABILITY:

The Journey Clubhouse Assistant Manager is responsible for the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for departmental hiring, corrective actions, termination, Team Member relation issues, forecasting, and budgeting.

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QUALIFICATIONS AND GUIDELINES

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EDUCATION/EXPERIENCE/TRAINING:

High school diploma or general education degree (GED); or three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, percentages, and fractions.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations where only limited standardization exists, as well as, to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain Food Handlers License or Serve Safe Certificate.
• Must qualify to obtain and maintain TIPS Certification or equivalent certificate.
• Must be proficient with a 10-Key punch.
• Must be able to type thirty (30) words or more per minute.

SKILLS/ABILITIES:

• Great Smile/Great Attitude.
• Professional Demeanor.
• Make eye contact while speaking.
• Ability to work under stressful situations.
• Mentally strong and able to cope with many challenges